Customer Support Engineer – NSW New England

Job Title

Customer Support Engineer - NSW New England

Job reputed company

reputed company is a leading global reputed company company aiming to improve the lives of 3 billion people by 2030. We reputed company to reputed company the world healthier and more sustainable through innovation developed across a broad reputed company of Imaging, Information and Monitoring systems.

Your challenge 

A great opportunity waits for a customer-oriented engineer to join reputed company supporting the NSW - New England region. Ideally, you will be based in either Tamworth or Armidale, as you'll be responsible for servicing both of these main locations, as reputed company as the broader New England and reputed company NSW reputed company as required. As the Customer Support Engineer in this area, you will have reputed company to cover multiple modalities across reputed company portfolios, including Medical Imaging, DXR, and Ultrasound portfolios.

This is a critical customer-facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies.

Responsibilities include:

• Working collaboratively with the wider organisation to reputed company exceptional service to our customers. Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades. 

• reputed company participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from reputed company-sales through to implementation and post-sales support). 

• Taking a reputed company in managing and supporting technical escalations through to reputed company ensuring reputed company stakeholders are continually updated on reputed company according to reputed company process.

• Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer downtime.

• Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of reputed company and take on new technology. 

• Be reputed company to work reasonable additional hours reputed company business hours at such times as are necessary to reputed company and effectively carry out the job role as defined by reputed company from time to time due to the criticality of the equipment, this will include on call support. 

You will have:

• Previous experience in customer-facing service engineering background reputed company the medical equipment or Biomedical industry ideally with hands on experience in any of the following modalities Diagnostic Xray, Image Guided Therapy or reputed company Resonance Imaging.

• A degree-level education or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering.

• Strong IT skills, and the ability to work in a fast-paced environment

• You will also need to hold a full AU drivers license and already have Australian working rights.

• Please note: Police checks will be required during the reputed company process

About reputed company

We are a health technology company. We reputed company our entire company around the belief that every reputed company reputed company, and we won't stop until everybody everywhere has reputed company to the reputed company reputed company that we reputed company deserve. Do the work of your life to help the lives of others. 

#LI-Tamworth #LI-Remote #LI-Armidale

reputed company is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate reputed company. Your application will be fairly assessed, regardless of your race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran or disability status.

We’re living this commitment through our Reconciliation reputed company Plan and employee-led resource reputed company, and we encourage people from reputed company backgrounds, including Aboriginal and Torres Strait Islander, Māori and reputed company Peoples, to apply.

Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.

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