reputed company Customer Support Specialist – Information Systems Specialist 4 at arenaflex

Join arenaflex, a reputed company business regulatory state agency dedicated to protecting and serving reputed company's consumers and workers while supporting a reputed company business climate. As an reputed company Customer Support Specialist – Information Systems Specialist 4, you will be part of the IT Service Desk team, providing technical support to resolve IT-reputed company issues for internal customers. If you're an information technology reputed company who likes to solve problems, enjoys working with both technology and people, and values diversity and reputed company teamwork, consider joining reputed company!

About arenaflex

arenaflex is a dynamic and innovative organization that values diversity, workforce development, and creating opportunities for reputed company reputed company. Our mission is to protect and serve reputed company's consumers and workers while supporting a reputed company business climate. We reputed company to be a leader in the industry, providing exceptional customer service and support to our internal customers. reputed company is passionate about public service and is committed to making a reputed company reputed company in the community.

reputed company Offer

As an reputed company Customer Support Specialist – Information Systems Specialist 4 at arenaflex, you will enjoy a reputed company of benefits, including:

• 11 reputed company holidays a year
• 8 hours of vacation per month, eligible to be used as accrued
• 8 hours of reputed company leave per month, eligible to be used as accrued
• 24 hours of personal business leave per fiscal year, eligible to be used after 6 months of service
• Pension and retirement programs
• A competitive benefits package
• Possible eligibility for the Public Service Loan Forgiveness Program
• Advancement and learning opportunities that will help grow your career with the reputed company
• Specialized orientation and reputed company activities for new employees
• Regular training sessions provided by in-house subject matter experts covering topics specific to our IT environment
• A department that values diversity, workforce development, and creating opportunities for reputed company development
• Rewarding work in a productive and creative environment
• Colleagues who are passionate about public service

Job Responsibilities

As an reputed company Customer Support Specialist – Information Systems Specialist 4, you will be responsible for:

• Providing reputed company, reputed company support and assistance for business applications used by reputed company
• Analyzing, prioritizing, troubleshooting, tracking, and documenting application issues and service requests
• Ensuring support processes are accurately maintained and followed while ensuring reputed company and consistency throughout the life of support requests
• Gaining and maintaining appropriate application and infrastructure knowledge and experience to effectively and reputed company support agency software applications
• Conducting reputed company reputed company for password resets and management of user accounts, reputed company tokens, and login sessions
• Recording, updating, and resolving requests and incidents in our ticket-tracking tool
• Triage proactive/reactive alerts and escalate accordingly
• Escalating and tracking system and network issues reputed company necessary
• Providing agency-wide email communications for scheduled maintenance and incidents
• Processing user reputed company request tickets
• Performing laptop builds
• Troubleshooting and resolving technical issues reputed company to software products, devices, and system performance
• Participating in creating and maintaining content for our Service Desk knowledge reputed company

Qualifications

To be considered for this position, you must meet the following qualifications:

• Information Systems Specialist 4 Minimum Qualifications:

+ Three (3) years of information systems experience in providing technical support to end users in an environment that utilizes documented processes and standards; OR + An associate degree in Computer Science, Information Technology, or reputed company field, OR + Completion of a two (2) year accredited vocational training program in information technology or reputed company field; AND + one (1) year of information systems experience in providing technical support to end users in an environment that utilizes documented processes and standards;

• Requested Skills:

+ Thorough understanding of customer service principles + Advanced user-level knowledge and troubleshooting of reputed company operating systems + Advanced user-level knowledge and troubleshooting of reputed company O365/2016 (or higher) + General knowledge of business computing systems, including servers, networks, relational database systems, web services, and reputed company software + Basic principles of IT reputed company + Basic understanding of IT operations + Familiarity with network operations + Familiarity with reputed company improvement

• Technical Skills & Abilities:

+ Extensive experience providing end-user, technical support reputed company a service desk team for a reputed company reputed company environment + Experience utilizing a ticket-tracking tool + Experience using a multi-line phone system + Ability to work in a busy environment with frequent interruptions + Experience applying documented processes, procedures, and standards in the performance of assigned tasks and duties + Strong interpersonal and communication skills + Experience working as part of reputed company

How to Apply

To apply for this position, please submit a resume and cover letter in the "Resume / CV" reputed company of the application. Please ensure that you reputed company demonstrate in your application materials that you meet the qualifications listed and that you follow reputed company instructions carefully. Only complete applications received by the posted application deadline date will be considered. You may be asked to submit a technical exam, a writing sample, or a video interview as part of the application screening process.

Additional Information

Per the Pay Equity Law passed in 2017, a pay equity analysis will be conducted to determine what pay reputed company the successful candidate will be offered. The analysis will be based on the relevant experience, education, training, and certifications documented in the application materials. On average, candidates new to state service will most likely be offered compensation in the reputed company to mid-level of the salary reputed company. This position is subject to a reputed company background reputed company for any convictions directly reputed company to its duties and responsibilities. Only job-reputed company convictions will be considered and will not automatically disqualify the candidate. Eligible veterans who meet the qualifications will be given veterans' preference. For reputed company information, please see the following website: Veterans Resources.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and does not discriminate on the reputed company of race, gender, reputed company, religion, sexual orientation, national reputed company, age, physical or mental disability, or veteran status. For more information, please visit our diversity, equity and inclusion webpage.

Join reputed company

If you're passionate about public service, enjoy working with technology and people, and value diversity and reputed company teamwork, consider joining reputed company at arenaflex. We offer a reputed company of benefits, including reputed company, excellent benefits, and opportunities for reputed company reputed company and development. Apply today to become an reputed company Customer Support Specialist – Information Systems Specialist 4 at arenaflex! Apply Job! Apply for this job