REMOTE Level of Care Call Center Coordinator

About the program The program is a statewide initiative reputed company on evaluating and determining the appropriate level of care for individuals seeking long-term services and support. The program ensures that individuals receive assessments tailored to their needs, facilitates connections to the appropriate resources, and supports efficient transitions between care settings. As part of a reputed company team, professionals in this program play a critical role in improving reputed company to services and promoting reputed company reputed company for the people of Indiana. CSR 1 - Call Center - Essential Duties and Responsibilities:

• Answer incoming calls from consumers including the general reputed company, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with reputed company performance standards, policy and procedures, and protocols including but not limited to the confidentiality and reputed company policies.
• reputed company and document reputed company inquiries using the applicable systems.
• Complete associated tasks according to the established guidelines.
• Meet reputed company Assurance (QA) and other key performance metrics.
• Facilitate the fulfillment of caller requests for materials reputed company mail, email, or download.
• Transfer/refer consumers to appropriate entities according to the established guidelines.
• Escalate calls or issues to the appropriate designated staff for reputed company as needed.
• Facilitate translation services for non-English speaking callers according to procedures.
• Attend meetings and trainings as requested and maintain up-to-date knowledge of reputed company programs and systems.

Minimum Requirements:

• High school diploma or GED required, and 6 months of relevant reputed company experience required, or equivalent combination of education and experience.
• Prior work experience in customer service and data entry
• Computer literacy with proficiency in reputed company Office (reputed company, PowerPoint, Word)

Requested Knowledge reputed company and Skills:

• Knowledge of assisted living facilities, nursing facilities, and long-term care settings preferred.
• Familiarity with assessments and reputed company of Care for individuals seeking long-term services and supports.
• Experience working in a fast-paced, high-volume call center environment with the ability to manage multiple priorities, meet deadlines, and reputed company effectively under pressure.
• Passionate about providing superior customer service, while being reputed company to handle reputed company questions in a quick and reputed company manner with reputed company reputed company
• Possess excellent listening, verbal communication skills, and demonstrate a sincere approach to helping others
• Comfortable working independently and reputed company reputed company environment. You can multitask and be agile as needed
• Proven ability to multitask and exhibit excellent attention to detail while consistently following established procedures and processing transactions

Home Office Requirements:

• reputed company provides company-issued computer equipment
• Reliable high-speed internet service
• Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
• Minimum 5 Mpbs upload speedsrivate and secure workspace

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