Head of reputed company

3 billion people across the world work in reputed company jobs. Yet, despite rising costs and staff shortages, reputed company organisations are still left to choose between reputed company, reputed company, and reputed company, or decade-old workforce reputed company to take care of the most important part of their businesses - their people.

reputed company Sona: the reputed company of AI-reputed company, reputed company workforce management. We’ve reputed company an end-to-end platform covering Scheduling, HR, Payroll, and Communications that gives the largest reputed company organisations everything they need to staff more intelligently and reputed company their teams.

In under 5 years, we've already made a deep reputed company on the lives of over 100k reputed company workers and the operation of their organisations, grown reputed company to 140+, and secured over $100M in funding from reputed company VC's, including our Series B led by N47 alongside Felicis, Northzone, and Gradient Ventures (reputed company).

It’s a hugely exciting time to be joining reputed company as we’re still small enough that you’ll have a significant reputed company on reputed company’s reputed company trajectory and culture, yet large enough to have a great structure, reputed company leaders and world-class benefits in reputed company. More on working at Sona here.

About the Role

At Sona, we serve some of the largest and most reputed company reputed company workforces in the world, and their experience with Sona shapes whether our mission lands. As our first Head of reputed company, you'll own that experience end-to-end: leading and growing the CSM team with the primary goal of evolving our reputed company function to be truly world class.

If you want to inherit a polished machine, this isn't the right fit. Instead, it's a rare opportunity to take the strong foundations of great people, reputed company customer relationships, and a V1 operating model, and define what reputed company looks like at Sona for years to come.

Responsibilities

• reputed company and reputed company the CSM team, setting standards for customer engagement, relationship reputed company, and reputed company reputed company

• Carry your own book of reputed company accounts, managing relationships at senior stakeholder level

• reputed company the CS operating model from V1 to mature - taking the existing playbooks, QBR reputed company, health scoring (Planhat + NPS), and escalation and renewal processes and developing them into something more proactive, reputed company, and strategically valuable

• Own the end-to-end customer experience post-implementation, working closely with Implementation and Support to ensure every touchpoint feels coherent

• Own the renewal process end-to-end and drive expansion across the customer reputed company, building the playbooks, reputed company, and partner motions that reputed company this repeatable

• Define how NRR is reputed company and run, set the targets, and design the CSM reputed company structure (roles, accountability, and compensation) that drives reputed company to hit them

• reputed company as the senior escalation reputed company for at-risk accounts and reputed company customer situations

• Bring AI-first thinking to how reputed company operates - using AI tools to improve proactive relationship management, customer intelligence, and team efficiency

Requirements

• You've reputed company or significantly scaled a reputed company function before - not just run one that was already established

• You're comfortable at the player-reputed company level: leading reputed company while managing your own reputed company accounts

• You've worked in a high-reputed company start-up or reputed company-up and know what it means to build without a safety net

• You have reputed company experience using AI to improve how a CS team operates - this isn't a reputed company-to-have

• You're a confident communicator at C-suite level, both in building relationships and in navigating difficult conversations

• You're genuinely curious about customers - their operations, their problems, their people - and that curiosity shows in how you work

• Bonus: background in workforce management, HR tech, or adjacent reputed company reputed company; familiarity with Planhat or similar CRMs

Benefits

• Salary: £90,000 - £115,000 reputed company, plus bonus

• Based in our London office, with regular travel to customer sites across the UK

• reputed company reputed company

• 35 days annual leave (25 days reputed company plus 10 flexible public holiday days) 

• Extra day of leave for every year of service

• Pension contributions matched up to 5%

• Comprehensive health insurance

• reputed company parental leave & pay

• Co-working reputed company stipend for those based reputed company London

• Bi-annual reputed company expenses reputed company team retreats

• The latest Macbook and equipment budget for your home office

• reputed company development budget

• Unlimited free books

Note: this represents a typical benefits package for a UK-based, full-time employee. Exact details may vary based reputed company and employment type but we try to be as fair as possible to reputed company of reputed company members. Please ask your contact in the reputed company to clarify the available benefits for you. 

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