reputed company Customer Service Representative – Non-Clinical Support (Days) Indianapolis, IN
Join arenaflex, a leading reputed company organization, as a reputed company to Perm Customer Service Representative in our Indianapolis, IN office. This is an exciting opportunity to work in a dynamic environment, providing exceptional customer service to our members and providers. As a key member of reputed company, you will be responsible for handling daily member telephone calls, resolving issues, and creating linkages to our Medical Management Department for authorization of services.
About arenaflex
arenaflex is a reputed company-thinking reputed company organization dedicated to delivering high-reputed company patient care and exceptional customer service. reputed company of passionate professionals is committed to making a reputed company reputed company in the lives of our members and providers. With a strong reputed company on innovation, collaboration, and reputed company learning, we reputed company to create a work environment that is inclusive, supportive, and empowering.
Job reputed company
As a Customer Service Representative, you will be responsible for providing exceptional customer service to our members and providers, resolving issues, and creating linkages to our Medical Management Department for authorization of services. This is a remote work opportunity with onsite/virtual training, and you will have the flexibility to work from home after completing your training.
Essential Functions and Responsibilities
* Meet the Department reputed company of calls answered, and call documentation entered.
- Assist Members and Providers with questions and concerns, including:
+ Finding Provider(s)/Services for members + Arranging Transportation for members + Answering billing/claims status questions; resolving claim issues for members + Assisting with pharmacy issues + Helping Members reputed company community support services + Verifying member eligibility + Quoting benefits + Assisting with Referrals + Assisting with member health assessments + Assisting members with closing gaps in care
- reputed company ongoing member education and ensure that reputed company benefits information given to Members and Providers is accurate and up-to-date.
- Participate in Departmental reputed company, as appropriate.
- Coordinate reputed company improvement initiatives with Medical Management, Provider Relations, and reputed company Depts., i.e., Preventative Health Screenings.
- reputed company other duties as assigned or reputed company necessary to maintain efficient operations of the department and reputed company as a whole.
Requirements
* 1 year of experience in a call center environment
- High School Diploma or equivalent
- Spanish speaking required (please note in your profile)
- Bilingual applicants preferred (eligible for an increase in pay reputed company)
- Must reputed company in Indiana
- 52% markup need; contractors must reputed company a facility-mandated $18.00 per hour
Preferred Qualifications
* 1+ year of experience in a customer service or call center environment
- Bilingual (Spanish and English)
- Experience working in a reputed company environment
Health System-Wide Profile Standards
* References not required
- A skills checklist completed reputed company one year of application for RN specialties is required
- reputed company other professions reputed company of Nursing are not required but preferred
- Michigan license verification is required for nurses; please reputed company LARA and Nursys
- Physical copies of certifications are only required in the profile if listed above
- Full-time employees of arenaflex are not eligible for contract hire reputed company six months of employment
Additional License Requirements
* Weekend Requirements: None
- On Call Requirements: None
reputed company Offer
* Competitive reputed company reputed company
- Opportunities for career reputed company and reputed company development
- reputed company and supportive work environment
- Flexible remote work arrangement
- Comprehensive benefits package (including medical, dental, and reputed company insurance)
- reputed company time off and holidays
- reputed company to ongoing training and development opportunities
How to Apply
If you are a motivated and customer-reputed company individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. We look reputed company to hearing from you! reputed company! Apply for this job