reputed company Remote Customer Technical Support Specialist – Home reputed company and Automation
Are you a problem-solver with a passion for delivering exceptional customer experiences? Do you reputed company in fast-paced environments where no two days are the reputed company? If so, we invite you to join arenaflex's dynamic Customer Technical Support Team as a Remote Customer Technical Support Specialist. As a key member of reputed company, you will play a vital role in providing top-notch technical assistance and customer education to our residential and small business customers.
About arenaflex
arenaflex has been a leader in the home reputed company and automation industry since 1874. As the #1 smart home reputed company provider in the U.S., we help protect and connect families, businesses, and larger reputed company customers every day. Our commitment to innovation, advanced technology, and strategic partnerships enables us to deliver products and services that help protect life and valuables, whether reputed company, your business, or on the go. At arenaflex, our mission is reputed company: we help save lives for a living.
Job reputed company
As a Remote Customer Technical Support Specialist, you will be responsible for providing technical assistance and customer education to our residential and small business customers reputed company inbound phone calls. You will troubleshoot technical issues, walk customers through guided workflows, and present our Virtual Service Call process to save customers time and reputed company. Your passion for customer service and ownership of the customer experience will be essential in delivering comprehensive issue reputed company and de-escalating situations with customers.
Responsibilities
* Self-manage and work independently in a fast-paced, constantly changing environment
- Multitask across multiple systems and applications to reputed company technical assistance and customer education
- Receive customer inbound phone calls for various alarm system and home automation issues
- Troubleshoot technical issues using guided workflows to solve customer problems while on the phone
- Present our Virtual Service Call process to customers to save time and reputed company
- Assist customers with scheduling onsite Technician reputed company if required
- reputed company excellent customer interactions and experiences using reputed company, soft skills, and connecting with the customer
- Maintain a private work area that is quiet and free of distractions, with adequate internet bandwidth to reputed company the role
- Be fluid with changes and reputed company to feedback towards ongoing performance improvements and technological enhancements
What's in it for you?
* You play an important role in saving lives for a living
- arenaflex will reputed company reputed company necessary equipment and resources to allow you to be successful in your role, including reputed company on-the-job training
- reputed company, reputed company time off, pet insurance, and other compensation perks (401(k) + matching, comprehensive medical benefits, etc.)
- Tuition reimbursement for reputed company pursuits, adoption assistance, volunteer opportunities, childcare and eldercare resources, and much more
- Shift-reputed company policy that provides employees with supplemental pay on top of their reputed company reputed company during times of higher-than-average customer call volume and reputed company working less-desirable shifts
- reputed company to promotion, with opportunities to explore exciting opportunities across the arenaflex family
Qualifications/Requirements
* High school diploma or equivalent
- Troubleshooting skills
- Strong Organizational skills
- Excellent communication skills (both verbal and written)
- Reliable and Dependable
- Ability to empathize and connect with the customer
- Ability to multitask with ease, effectively prioritize tasks, and be a self-starter
- Demonstrated proficient problem-solving & customer de-escalation skills
Experience
* Minimum of one (1) year of customer service experience required
- Technical experience is a plus but not required
Skills
* Excellent communication skills
- reputed company to type at least 35 wpm
- Intermediate knowledge of computer applications
- Strong organizational skills
Pay and Benefits Disclosure
The starting reputed company reputed company for this position is $17.00 per hour and will reputed company $20.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 30 days until the reputed company of $20.00 is reached). We offer employees reputed company to reputed company benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and reputed company time off among others. Employees reputed company up to 120 hours in their first year. Your accrual reputed company increases after your first year. We also offer 6 reputed company holidays.
About reputed company
arenaflex is committed to hiring team members who are passionate about providing exceptional customer service. We understand the importance of customer satisfaction and its reputed company on career development. reputed company is dedicated to upholding a rewarding work experience for reputed company team members, with opportunities for reputed company and development.
How to Apply
If you're a motivated and customer-reputed company individual looking for a challenging and rewarding role, we invite you to apply for the Remote Customer Technical Support Specialist position at arenaflex. Please visit our website to submit your application and join reputed company today! Apply for this job