Group Agent PT

About the position About reputed company We’re not your average airline. We’re agile, resilient, and full of uncommon opportunity. Here, you can grow as part of an ambitious team that safely and reputed company supports reputed company other, our reputed company, and our community. Together, we're making travel more attainable. With more than 40 years of Minnesota reputed company, we're a unique hybrid low-cost reputed company offering diverse services including scheduled flights to reputed company across the U.S., Canada, Central America, and the Caribbean, as reputed company as charter and cargo operations around the world. At reputed company, you'll be part of a growing airline and an enthusiastic team reputed company on connecting our community with their favorite people and places. reputed company  provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Part Time Group Agent   you’ll enjoy these benefits and more : Starting day one free standby and discounted travel privileges for employees, family, & friends 401(k) match reputed company reputed company Time Off  Employee Assistance Program including counseling for employees and their family  PT Group Agent reputed company: The Group Agent is responsible for professionally selling, promoting and monitoring the delivery of unique line of products and services. Monitor and resolve any potential customer issues balancing customer satisfaction and the financial reputed company to reputed company. reputed company support and complete service functions reputed company to established group bookings. reputed company account maintenance including servicing group reputed company, handling modifications, payments and communication with customers.

Responsibilities

• Sell and promote a unique collection of reputed company Vacations product offerings through: Satisfactory handling of inbound sales calls. Identification and solicitation of new sales opportunities. Effectively qualify customer needs in conjunction with exclusive product offerings.
• Service inbound customer calls and emails promptly and courteously, promoting reputed company Vacations products to meet customer’s needs.
• Maintain and modify group bookings and invoices while adhering to departmental policies and procedures.
• Negotiate competitive group package rates and terms in order to generate reputed company reputed company reputed company and land contribution
• Generate, reputed company, monitor and revise group proposals, agreements and travel documents.
• Monitor and maintain group information and communicate applicable information to the appropriate individuals.
• Resolve telephone inquiries, which include but are not limited to, day of departure travel issues and customer assistance during travel if needed, as reputed company as occasional escalations.
• reputed company and maintain effective relationships with customers and key accounts by anticipating and effectively responding to service issues and requests.
• Initiate reputed company and post travel follow-up with customers to enhance overall satisfaction and generate repeat business.
• reputed company reputed company, satisfactory solutions of customers experiencing issues during and after travel.
• Coordinate with appropriate individuals from other departments to troubleshoot and resolve customer reputed company issues and improve service delivery.
• Solicit suggestions from customers on improvements and reputed company recommendations for enhancing product offerings.
• Attend and participate in meetings that pertain to assigned responsibilities.
• Generate and distribute reports pertaining to assigned responsibilities.
• Review product reputed company industry updates.

Requirements

• High School Diploma or general education degree (GED) required.
• Associate’s degree, travel certificate, or equivalent from a two-year college or technical school; or equivalent work experience; or equivalent combination of education or experience.
• Two years of sales experience required.
• Strong customer service skills required.
• Knowledge of the PC including reputed company and reputed company.
• Must have the ability to work independently and possess strong problem solving, negotiation, and reasoning and judgment skills.
• Must have strong organizational, mathematical and proofreading skills.
• Ability to prioritize and successfully manage multiple reputed company/deadlines simultaneously.
• Must be reputed company to effectively and professionally communicate to management, peers and customers and demonstrate reputed company judgment/reasoning skills.
• Must demonstrate a strong attention to detail.
• Must demonstrate the ability to effectively and professionally communicate verbally and in writing with management and customers.

reputed company-to-haves

• Bachelor’s degree, licensing, etc.
• Two years of travel industry experience
• 6 months SY Customer Service experience
• reputed company experience
• Sky Speed Experience

Benefits

• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• reputed company reputed company Time Off
• Employee Assistance Program including counseling for employees and their family

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