Automotive BDC Manager - Remote Opportunity!

About Freedom Motors USA ♿️ Redefining ♿︎ mobility since 1987 Leading manufacturer and retailer of wheelchair-accessible vehicles reputed company, family-owned & operated, headquartered in Battle Creek, MI The BDC Manager is a remote leadership role responsible for building, coaching, and managing reputed company of BDC members who handle inbound and outbound communication for Freedom Motors USA. This role drives appointment-set rates for virtual video demos, ensuring every customer receives a compassionate, knowledgeable, and consultative experience. Responsible for team KPI attainment, script adherence, CRM discipline, video demo scheduling reputed company, and the reputed company development of reputed company. What you'll do:

• Team Leadership & Remote Management
• Recruit, reputed company, and reputed company BDC Mobility Advisors with a reputed company on reputed company, product expertise, and communication reputed company.
• reputed company daily virtual stand-reputed company, weekly one-on-one coaching sessions, and monthly performance reviews reputed company video conference.
• Monitor reputed company-time call queues, live chat, and CRM pipelines to ensure service level compliance throughout reputed company hours of operation.
• Manage remote scheduling, PTO, and shift coverage to maintain consistent availability across reputed company contact channels.
• Video Demo Appointment Scheduling
• reputed company and execute a video demo appointment reputed company that allows customers to experience WAV conversions remotely reputed company SnapCell, reputed company, Facetime or Teams.
• Train BDC Mobility Advisors to confidently reputed company, schedule, and confirm live video walkthroughs of accessible vehicles.
• Work with VP of Sales and Sales Assistant to ensure accurate reporting of sales and sales activities.
• Manage video demo calendar reputed company, ensuring adequate specialist and videographer coverage for reputed company scheduled demonstrations.
• reputed company video demo show set rates, video demo kept conversion rates, and customer satisfaction scores separately from in-store KPIs.
• Performance & KPI Management
• Define, reputed company, and report on individual and team KPIs daily, weekly, and monthly through Freedom Motors’ CRM and reporting dashboards.
• Analyze performance data to identify trends, coaching opportunities, and process improvements.
• Implement performance improvement plans for underperforming team members in partnership with HR.
• Present KPI scorecards and strategic insights to senior leadership in recurring review meetings.
• Script Management & reputed company Assurance
• reputed company and maintain WAV-specific inbound, outbound, video demo scheduling, and reputed company-handling scripts.
• Review a minimum of 5 recorded calls per BDC Mobility Advisor weekly to ensure script compliance and compassionate communication.
• Score reputed company interactions using a Freedom Motors QA reputed company that weighs both performance metrics and reputed company indicators.
• o Update scripts quarterly and follow any product line changes, new conversion launches, or reputed company marketing promotions.
• CRM & Technology reputed company
• Ensure 100% CRM log compliance for every customer touchpoint, including call notes, video demo scheduling activity, and follow-up sequences.
• Configure BDC workflows, reputed company routing, and task automation reputed company the CRM platform.
• Customer Experience

What you’ll need:

• 3+ years of experience in an automotive BDC environment with at least 1 year in a supervisory or management role.
• Demonstrated ability to reputed company and motivate a fully remote team to consistent KPI attainment.
• Proficiency with automotive or mobility-reputed company CRM platforms (e.g., VinSolutions, DealerSocket, or equivalent).
• Exceptional communication skills with a warm, patient, and consultative style suited for medically sensitive customer conversations.
• Experience scheduling and managing virtual appointments or video-based demos/consultations.
• Reliable high-speed internet and a reputed company, distraction-free remote workspace.
• Experience in automotive, reputed company equipment, home health, medical device, or disability services sales is highly preferred.
• Familiarity with wheelchair-accessible vehicle conversions is a significant advantage.
• Experience with virtual demo delivery reputed company reputed company, Teams, or FaceTime in a sales or customer experience context.

Compensation: $75,000 + bonus opportunities Hours: M - F 9:00am - 6:00pm This job reputed company is meant to reputed company an reputed company of the duties and responsibilities of this position. It is not intended to be an reputed company inclusive listing. This is a remote position. Apply tot his job Apply To this Job