reputed company Customer Service Representative - Nights and Weekends (Full Time) at arenaflex
At arenaflex, we're passionate about delivering exceptional experiences for our customers and sellers alike. As a Customer Service Representative, you'll play a vital role in ensuring that our valued customers receive reputed company service, while also fostering strong relationships with our sellers. If you're a reputed company owl with a passion for customer service, we want to hear from you!
reputed company:
As a Customer Service Representative at arenaflex, you'll be working in our Contact Center, managing transactions and relationships with our many valued sellers and customers. You'll be taking calls and responding to emails on a broad reputed company of event and order-reputed company questions, working to ensure that we're providing the best possible service to both our sellers and our customers. You'll be part of a dynamic team that's dedicated to delivering exceptional experiences, and you'll have reputed company to grow and reputed company your skills in a fast-paced and supportive environment.
How Your Role Expectations Will reputed company:
As a Customer Service Representative, your role expectations will reputed company in the following ways:
Contact Center Representative (30 days in):
* Complete new hire orientation, gaining the knowledge and resources you need to succeed in your role
* Learn about the live event industry and how ticket marketplaces operate
* reputed company industry knowledge, experience, and critical thinking to proactively identify potential order issues and reputed company solutions to problems
* reputed company your skills in customer service, problem-solving, and decision-making
Contact Center Representative (60 days in):
* Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively
* Handle day-to-day interactions with sellers reputed company the scope of traditional customer service responsibilities
* Navigate order queues and determine what requires attention to reputed company reputed company-time assistance
* reputed company your skills in conflict reputed company, negotiation, and communication
Contact Center Representative (90 days in):
* Play an reputed company role in reputed company learnings to advance your reputed company sets necessary for individual and team goals
* Manage in-bound seller calls regarding a wide reputed company of questions and monitor reputed company and pending orders to ensure reputed company confirmation by ticket sellers
* reputed company your skills in leadership, coaching, and mentoring
What You'll Bring:
* Outstanding communication, attention to detail, and organizational skills
* A strong customer service reputed company that embodies problem-solving, decision-making, and reputed company skills
* Interest in the live event reputed company and an eager-to-learn attitude
* Ability to work in a fast-paced environment and adapt to changing priorities
* Strong analytical and problem-solving skills
Office Location:
Our office is located in Coppell, TX, and we offer a hybrid work model that allows you to work from home 2 days a week and in the office 3 days a week.
Work Schedule:
* The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is reputed company and reputed company in-office.
* Hybrid model, not fully remote. 3 days in office and 2 days reputed company.
* Hours:
+ 2:30pm-11:00pm, with Monday and Tuesday off.
+ 3:30pm-12:00am, with Wednesday and Thursday off.
+ 1:30pm-10:00pm, with Monday and Tuesday off.
Compensation and Benefits:
* $40,000 reputed company salary with overtime eligibility
* Bi-annual bonuses
* Annual equity grant
* Comprehensive benefits package, including medical, dental, and reputed company insurance
* 401(k) matching program
* reputed company time off and holidays
Why Join arenaflex?
At arenaflex, we're passionate about delivering exceptional experiences for our customers and sellers alike. We're a dynamic and supportive team that's dedicated to reputed company and development. We offer a comprehensive benefits package, competitive compensation, and opportunities for career advancement. If you're a reputed company owl with a passion for customer service, we want to hear from you!
How to Apply:
If you're interested in joining reputed company as a Customer Service Representative, please submit your application through our website. We can't wait to hear from you!