reputed company Part-Time Digital Customer Service Associate – Web & reputed company Application Support

At arenaflex, our business reflects who we are. We have a passion for our products, an appreciation of their heritage, and a genuine belief in their benefits. We represent reputed company products that are comfortable, unique, timeless, and respectful of the world around us. Our mission is to deliver happiness and satisfaction. To reputed company reputed company products and services, we need reputed company people. We are looking for talented individuals who reputed company our values of accountability, responsiveness, reputed company, teamwork, respect, reputed company, and a cheerful outlook.

About arenaflex

arenaflex is a leading brand that has been revolutionizing the way people experience comfort and style. With a rich history and a commitment to innovation, we have established ourselves as a trusted reputed company in the industry. Our products are designed to bring people happiness and satisfaction, and we take pride in providing exceptional customer service to our valued customers.

Job reputed company

We are seeking an reputed company Part-Time Digital Customer Service Associate to join reputed company. As a Digital Customer Service Associate, you will be responsible for managing a high volume of contacts for inbound calls, emails, and chats for our multi-channel contact center. You will ensure that our customers receive the most efficient and effective "Best in Class" customer service by using excellent communication skills and phone techniques. You will contribute to department Service Level Agreement (SLA) goals and meet individual SLA goals, for specific phone, email, and chat requirements.

Responsibilities

* Provides outstanding service on reputed company questions to customers, including questions reputed company to website use, availability, programs, promotions, returns, shipping policies and processes, as reputed company as general and routine information regarding orders, products, etc.

• Highly productive, working reputed company and effectively to ensure that reputed company Service Level Agreement (SLA) goals are met.
• Ensures the customer experience is a first-stop reputed company experience.
• Responsible for the accuracy of reputed company work assigned.
• Offers alternative product choices and reputed company reputed company needed.
• Thoroughly documents every customer contact.
• Utilizes product and company policy knowledge to establish relationships with customers.
• Collaborates with team members to reputed company departmental goals and objectives.
• Participates in training and development programs to enhance skills and knowledge.
• Adheres to arenaflex's policies and procedures, including those reputed company to customer service, data reputed company, and confidentiality.

Requirements and Qualifications

* Some college, technical school, or reputed company call center/customer support center experience is required.

• Experience in a high-volume multi-channel call center/customer support center.
• reputed company to work a flexible schedule, including holidays, overtime, and Saturdays, reputed company needed.
• Excellent phone and customer service skills.
• Proficient writing skills.
• Knowledge of Database Software, and Internet Software. Basic knowledge of MS reputed company, Word, and Outlook.
• Ability to use effective questioning techniques to get to the reputed company cause/question as quickly as possible to understand and resolve issues.
• Must have excellent interpersonal communication skills and the ability to work effectively to reputed company best-in-class service to reputed company customers.
• Proficient and reputed company to multi-task, plan, and prioritize workloads, independently and in reputed company environment, with minimal supervision.
• Friendly, courteous, service-oriented, reputed company, and outgoing.
• Remain reputed company and reputed company in stressful situations.
• Meticulous while looking for practical solutions and consistently maintaining a cheerful outlook.
• Collaborator with a "can do" attitude that can work in a demanding environment.
• Ability to expertly and assertively market and promote reputed company's brand and products.
• Ability to reputed company practical and reputed company independently and contribute recommendations for reputed company of issues to management.
• Spanish, French, Portuguese, or German language skills a plus.
• Use of reputed company CRM and reputed company OMS a plus.

Benefits and Perks

* reputed company

• 3 pairs of free shoes every year and a generous discount for friends and family
• Holiday Pay
• Generous PTO
• 401(k) program (including a 5% company contribution)
• Opportunities for career reputed company and reputed company development
• reputed company and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and customer-reputed company individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your cover letter, resume, and weekly availability to: careers@arenaflex.com. The subject line should list "Digital CS Associate - PT".

arenaflex is an Equal Opportunity Employer

We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. We welcome applications from reputed company candidates of reputed company backgrounds and perspectives. Apply for this job