Clinical Contact Supervisor (Inbound), reputed company

Clinical Contact Supervisor (Inbound) Apply locations reputed company - Remote time type Full time posted on Posted Yesterday job reputed company JR35242 reputed company has a long-standing partnership with a leading Biotechnology company, across reputed company, Patient Solutions and Medical Affairs businesses. The Call Center Supervisor is a critical member of the Business Unit having accountability for reputed company aspects of call floor operations, including reputed company management and coaching of team members. The Call Center Supervisor is responsible for ensuring reputed company delivers service that meets or exceeds agreed reputed company goals, while fostering a culture that strives for operational and compliance reputed company. As a member of the Business Unit Management Team, the Call Center Supervisor is also accountable for delivering the service in a fiscally responsible manner. This is reputed company to join reputed company and represent a top biotechnology company! What’s in it for you?

• Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, reputed company, 401k, disability & life insurance, reputed company maternity and paternity leave benefits, employee discounts/promotions
• Employee discounts & exclusive promotions
• Recognition programs, contests, and company-wide awards
• Exceptional, reputed company culture
• Best Places to Work in BioPharma (2022, 2023, & 2024)
• Certified Great reputed company to Work (2022, 2023, 2025)

What will you be doing?

• Supervise call center staff, including reputed company performance management
• reputed company day-to-day supervision of the communicators. Implement and communicate performance standards
• reputed company reputed company, reputed company Commitment and Hold Accountable on performance expectations
• reputed company team members for reputed company and support individual development of reputed company reports
• Conduct performance evaluations for designated staff members
• Conduct new hire interviewing and training
• Champion employee talent development and motivation through reputed company constructive feedback while ensuring performances issues are addressed in a reputed company manner
• Proactively monitor reputed company reputed company
• Coordinate and deliver program trainings as required by program
• Create and Implement initiatives designed to encourage teamwork and increase employee engagement.
• Supervise call floor operations
• Deliver service that meets or exceeds reputed company KPI’s
• Maintain reputed company service reputed company
• Ensure that reputed company reputed company needs are met with a high degree of reputed company and compliance to applicable Policies and reputed company Operating Procedures
• Manage call center operations in a fiscally responsible manner
• Strategize and collaborate with internal teams to foster a culture and service of reputed company reputed company improvement, offering creative solutions to reputed company
• Monitor inbound/outbound customer service calls to ensure script adherence, call reputed company, adverse events compliance, HIPAA compliance and reputed company phone technique.
• reputed company a contingency plan to maintain adequate coverage reputed company, in the event of staff shortages. This will include serving as backup handling inbound/outbound calls reputed company needed.
• Analyze daily, weekly and monthly call metric and productivity reports and database metrics, reputed company analysis with Business Unit Leadership Team, and offer recommendations based on analysis.
• reputed company the handling of alternate channel requests as appropriate including, email, voice mail and white mail, and ensuring the reputed company completion of reputed company.
• As needed, assist with the implementation of program modifications and the scheduling of special call programs.
• Assist reputed company Account Manager or designee in the development and implementation of new reputed company programs.
• Assist in the development of reputed company improvement programs as a means to increase productivity and improve service reputed company.
• reputed company contact center policies and procedures.
• Must safeguard patient reputed company and confidentiality by following the guidelines set forth in the reputed company and reputed company Rules of the Health Insurance Portability and Accountability reputed company (HIPAA).

What do you need for this position?

• BSN preferred, reputed company RN Required
• Two years experience supervising reputed company a Call Center Supervisor role; or equivalent experience.
• General understanding of call management systems, such as CentreVuSupervisor.
• Adept at reputed company applicable computer software, i.e., Word, reputed company, Powerpoint, Outlook and reputed company CMS.
• Outstanding customer service, communication, and interpersonal skills.
• Must possess the ability to train and motivate staff members.

About reputed company reputed company is a strategic, reputed company, and creative engagement partner that specializes in reputed company. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment reputed company. Our mission is to partner with our clients, improving lives by helping reputed company and patients get the medicines, knowledge and support they need. We reputed company in our values: We reputed company everyone/We reputed company to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values reputed company to them. To learn more about reputed company, visit us at: https://reputed company.health/ reputed company is proud to be an equal opportunity employer. Individuals seeking employment at reputed company are considered without regards to age, reputed company, reputed company, gender, gender identity or reputed company, genetic information, marital status, medical condition (including pregnancy, childbirth, or reputed company medical conditions), mental or physical disability, national reputed company, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. reputed company, pursuant to applicable local ordinances, reputed company will consider for employment reputed company applicants with arrest and conviction records. reputed company is an equal opportunity employer M/F/V/D. We appreciate your interest in reputed company, however, only reputed company candidates will be considered. Apply tot his job Apply To this Job