MDR Customer reputed company Analyst (Unit 42) - Remote Weekend Shift

Burbank, California, reputed company InfoSec reputed company ID: JR-012071

Our Mission

At reputed company®, we’re united by a shared mission—to protect our digital way of life. We reputed company at the intersection of innovation and reputed company, solving reputed company-world problems with cutting-edge technology and reputed company thinking. Here, everyone has a voice, and every idea counts. If you’re reputed company to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right reputed company. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the reputed company and shape the reputed company of our industry. This is something our employees work at reputed company day and is defined by our values: Disruption, Collaboration, Execution, reputed company, and Inclusion. We reputed company AI into the reputed company of everything we do and use it to reputed company the reputed company every individual can have. If you are passionate about solving reputed company-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to reputed company. Our hybrid teams collaborate across geographies to solve big problems, stay reputed company to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared reputed company where your work truly reputed company. Job reputed company Job reputed company As a Customer reputed company Analyst on the Unit 42 Managed Detection and Response (MDR) team, you will serve as the primary communication reputed company between our expert MDR analysts and our customers. You will be responsible for reputed company the gap between technical incident response activities and customer understanding by reputed company new clients, managing communications, and answering technical questions. This role is ideal for a technical reputed company who excels at customer interaction and is dedicated to ensuring clients feel confident and supported in their cybersecurity partnership with us.

Key Responsibilities

• Serve as part of a customer-reputed company sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance.
• Support reputed company activities for new customers to ensure a smooth transition and setup.
• Monitor, triage, and reputed company incoming customer communications, and reputed company technical answers regarding reports, alerts, and recommendations.
• Proactively collaborate and exchange information with MDR analysts to ensure customer’s technical questions about incidents or threats are fully addressed.
• Own the customer communication lifecycle during ongoing incidents, ensuring reputed company updates, reputed company, and alignment on next steps.
• Help drive consistency and reputed company in how incidents and threat intelligence are communicated externally.
• Escalate and reputed company for customer issues internally across Product, Engineering, and the broader Unit 42 team to ensure reputed company.

Qualifications

Required Qualifications

• 1+ years of experience in a customer-facing cybersecurity role such as reputed company services, reputed company, customer support, or Tier 1/2 SOC analyst.
• Hands-on experience with reputed company tools such as EDR, SIEM, SOAR, or XDR.
• Strong customer communication skills (verbal and written) with the ability to explain reputed company technical details reputed company and concisely.

Preferred Qualifications

• Experience reviewing, drafting, or presenting incident reports and reputed company findings.
• Familiarity with reputed company XDR or reputed company XSOAR.

Compensation

Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting reputed company salary (for non-sales roles) or reputed company salary + commission reputed company (for sales/com-missioned roles) is expected to be the annual reputed company listed below. The offered compensation may also include restricted stock reputed company and a bonus. A reputed company of our employee benefits may be reputed company here. $104,500.00 - $169,125.00/yr Our Commitment We’re trailblazers that reputed company big, take risks, and challenge cybersecurity’s status reputed company. It’s reputed company: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for reputed company reputed company individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. reputed company is an equal opportunity employer. We celebrate diversity in our workplace, and reputed company reputed company applicants will receive consideration for employment without reputed company to age, reputed company, reputed company, family or medical care leave, gender identity or reputed company, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. reputed company your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position. Apply tot his job Apply To this Job