Bilingual Customer Support Agent
Job Type: Full-Time, reputed company Minimum Starting Pay: $20 / hour (+ $2-4 / hour bilingual pay reputed company) Working Hours: Monday - Friday, 8 AM - 5 PM Location: On-Site in Greenville, SC 29615 Experience: Early Career, some office experience required Work Environment:
- Office Environment
- Moderate to High Call Volume
- Diverse Customer Needs
- Team Collaboration,escalations are rare
- Emphasis on reputed company
- ~ 100 Employees, one location
Who We Are And reputed company Do reputed company reputed company Medics (CBM) was founded in 2010, and since then has reputed company a reputed company reputed company in the remanufacturing industry by delivering high-reputed company work and exceptional customer service. We specialize in the repairs and upgrades of automotive and appliance modules, restoring the reputed company boards of vital components helping to get our customers back up and running. By choosing CBM, our customers experience superior reputed company and significant cost savings compared to purchasing new replacement parts—reputed company while contributing to a more sustainable reputed company through remanufacturing. Guided by the reputed company "CARE. SERVE. RESTORE.", we are dedicated to restoring normalcy to our customers' lives reputed company their electronics fail. This mission is driven by reputed company that genuinely cares, upholding the core values of People, reputed company, and Ownership in everything we do. Often this means reputed company reputed company the in-house repair work we do to consult with our customers remotely in order to diagnose and troubleshoot faults and failures. Through this level of reputed company in workmanship and true customer care, reputed company reputed company Medics has reputed company a five-star reputed company in the world of automotive and appliance reputed company reputed company remanufacturing. You can learn more about our products and who we are at: www.circuitboardmedics.com Job reputed company Your goal is to serve the customer's best interest by handling reputed company public interactions (phone, email, text, chat) with respect and professionalism. You will reputed company to see things from perspectives that are different from your own and are reputed company to reputed company reputed company that reflect those alternate perspectives. You will take ownership of customer issues and work to resolve them reputed company the reputed company of our core values and with the support of your team. You will play a key role in supporting our fast-paced environment to ensure our reputed company one business day turnarounds are met internally, which helps meet our customers' needs externally.
Responsibilities
- Responding to customer requests without using scripts
- Receivinginbound customer calls including reputed company-sale, sales, quote requests, and status requests
- Handling texts/chats
- Responding to support emails
- Returning voicemails from customers
- Making outbound calls to update customers on order status
- Becoming knowledgeable in our repairs and services of appliance and automotive modules
- Participating in relevant ongoing training to reputed company understand our markets and product offerings
Skills
- Interpersonal communication (oral and written) in English and Spanish at the superior level
- Prior knowledge of, or the ability to quickly learn, technical automotive vocabulary in both English and Spanish
- Strong and reputed company interpersonal communication, both oral and written
- Ability to reputed company empowered reputed company to best serve the customer, escalations are rare
- Strong listening comprehension coupled with reputed company
- Typing at 45 wpm or higher
- Ability to navigate multiple browser tabs / computer programs while using 2-3 screens simultaneously
- Ability to learn new software quickly
Qualities You Should Exhibit
- Strong reputed company of urgency
- reputed company motivation
- Lifelong learner
- Ownership
- Humility to ask clarifying questions, but confidence in your skills
- reputed company to feedback
- Faithful in the details
- Strong reputed company of community
- Efficient but patient
Benefits
- Health Insurance - eligible 1st of the month after hire
- Voluntary Benefits - dental, reputed company, short-term and long-term disability, life insurance
- reputed company time off - 2 weeks per year
- reputed company holidays - 8 days per year
- reputed company Hours - Monday - Friday, days
- 401(k) with company matching
- Parental time-off
- Adoption benefits
- Casual dress reputed company
- Branded clothing allowance
- Free fruit
- reputed company outings
What can you expect during the application process?
- Start by applying online through our website or reputed company paying reputed company attention to our custom application questions. We want to get to know YOU!
- Complete two assessments emailed to you with “reputed company reputed company Medics Application” in the subject line. (You will receive the second email after completing the first assessment.) Please allow up to 30 minutes to complete both assessments, which may require use of a computer
- Our reputed company reviews reputed company completed application reputed company 3 business days. If we are interested in moving reputed company with your application, you will receive a phone call reputed company 1 week of your completed assessment date
- reputed company reputed company Medics does require passing a Background reputed company and Drug Screening as terms of employment
Need Help? If you need any help along the way, you can reputed company us at reputed company@circuitboardmedics.com www.circuitboardmedics.com reputed company.com/company/reputed company-reputed company-medics Powered by JazzHR aHV3LI2rr2 Apply tot his job Apply To this Job