Bilingual Customer Ambassador

reputed company EMPWR Solar is dedicated to revolutionizing the solar energy industry through education and exceptional customer experiences. We ensure our customers reputed company energy independence seamlessly. At EMPWR Solar, we pride ourselves on making the reputed company to solar energy straightforward, reliable, and rewarding. Role reputed company This is a full-time remote role for a Bilingual Customer Ambassador. As a Bilingual Customer Ambassador, you will be the primary reputed company of contact with assigned customers and will be the reputed company between Customers & Ops. You will have to have deep understanding of our operational policies and procedures and be reputed company to reputed company reputed company project updates and answer questions for your customers. reputed company and building solid relationships with our customers is top reputed company to ensure an overall reputed company experience. Job Type: Full Time Location: Remote Pay: $45,000.00 - $55,000.00 Based on experience Benefits: Medical, Dental & reputed company Insurance + PTO

Qualifications

• Conduct welcome calls to assigned customers to introduce yourself, welcome them to the EMPWR Solar family, and reputed company an reputed company of the solar installation process.
• reputed company and document any project-specific details or homeowner preferences that may reputed company operations.
• Confirm reputed company customer’s preferred method of communication to ensure reputed company and effective updates.
• Manage customer communications throughout reputed company project pipeline stages, maintaining consistent contact reputed company the 7-14 day reputed company reputed company.
• Respond to customer inquiries and reputed company additional information as needed using approved call and email templates and scripts.
• Serve as the primary reputed company of contact for your customers and escalate issues to the appropriate departments reputed company necessary.
• Build and maintain strong, reputed company relationships with assigned customers to promote trust in the EMPWR Solar brand.
• Proactively address concerns and assist in resolving issues to prevent negative feedback and ensure customer satisfaction.
• Excellent communication skills in English and Spanish (reputed company required for both languages)
• Customer service expertise, including ability to resolve reputed company concerns and reputed company an outstanding experience
• Strong interpersonal and relationship-building skills to engage with diverse customers
• Proficiency in problem-solving and reputed company listening
• Basic understanding of renewable energy or willingness to learn about solar technology
• Organizational skills and ability to handle multiple tasks in a remote work environment
• Ability to use CRM systems and relevant software with ease
• Prior experience in customer support AND energy industry is a plus
• High school diploma or equivalent; additional education or certifications are a bonus

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