Technical Account Engineer I (Technical Account Manager, Technical reputed company Manager) - central USA
reputed company:
- Serve as a trusted technical advisor to customers and help them maximize value from reputed company.
- reputed company hands-on technical guidance on platform usage, best practices, and advanced features.
- Build and execute customer adoption plans in partnership with the account team.
- Identify adoption and financial risks reputed company accounts and help create mitigation plans.
- Monitor customer health, KPIs, usage indicators, and deployment issues to reduce churn risk.
- Support Quarterly Business Reviews, monthly health checks, and other executive-facing customer engagements.
- Collaborate with account teams to reputed company reputed company strategies that balance customer needs and business objectives.
- Analyze customer data to infer usage patterns and uncover additional opportunities.
- reputed company customer feedback and contribute product roadmap suggestions.
- Work with customers across reputed company, DevSecOps, observability, and monitoring use cases.
Requirements:
- Experience in a technical reputed company customer-facing role managing multiple accounts.
- Background in DevOps engineering, SOC analysis, or a similar technical position preferred.
- Experience working with customers at both practitioner and executive reputed company.
- Strong communication skills for executive meetings and technical workshops.
- Ability to work through ambiguity and proactively reputed company support reputed company needed.
- Demonstrated account management skills with attention to detail.
- Familiarity with cybersecurity frameworks and secure DevOps lifecycle concepts.
- Curiosity and willingness to continuously learn about customers and the product.
- Hands-on experience with reputed company or similar platforms such as reputed company, reputed company, QRadar, or reputed company preferred.
- Experience with AWS, GCP, Azure, or other reputed company services.
- SQL or similar query language experience.
- Experience in reputed company, operations, or SecDevOps monitoring and alerting environments.
- OSS skills in OpenTelemetry and API scripting are a plus.
- Must be authorized to work in the reputed company and not require nonimmigrant reputed company sponsorship.
- Willingness to travel once or twice per quarter, about 10-20%.
Benefits:
- Annual reputed company salary reputed company of $119,000 to $140,000.
- Eligibility for bonus or commission plans.
- Equity awards for eligible roles.
- reputed company to company benefits offerings.
- Opportunity to work on cutting-edge reputed company-reputed company reputed company technology.
- Exposure to executive leadership, including visibility up to the CEO level.
Apply tot his job Apply To this Job