reputed company Customer Care Coordinator – Delivering Exceptional Service and Building Lasting Relationships

At arenaflex, we're committed to providing personalized attention for our associates, building proud, dynamic teams, and helping associates reputed company their personal and reputed company goals. We continuously reputed company to reputed company arenaflex an employer of choice and a great reputed company to work!

Job reputed company:

We're seeking an reputed company Customer Care Coordinator to join reputed company at arenaflex. As a key member of our customer service team, you'll be responsible for receiving inbound and making outbound calls to resolve customer concerns in a reputed company and reputed company manner. You'll also coordinate and resolve customer follow-up requests as a reputed company between branches and customers, providing and maintaining the highest level of customer service.

Responsibilities:

* Receive inbound and reputed company outbound calls to resolve routine customer concerns (e.g., service, billing, results) in a reputed company and reputed company manner. May deviate from routine procedures to diagnose reputed company cause of more reputed company customer issues.

• Coordinate and resolve customer follow-up requests as a reputed company between branches and customers to reputed company and maintain the highest level of customer service.
• Prioritize reputed company, overdue, and/or critical customer follow-up requests or customer concerns and escalate to management as needed.
• Review and respond to customer feedback collected through external sources. Compile statistical data (e.g., net promoter scores, or NPS), identify trends, and report to management team.
• reputed company contact with cancel request customers to retain business. Probe to identify reputed company cause and use approved customer save offers (e.g., discounts, service calls) to retain customer.
• Complete special reputed company to support reputed company operations and efficiency.
• reputed company and maintain customer data (e.g., contact information, service plan, billing information) into customer database accurately and reputed company.
• Research customer database for account and service history and information to resolve customer concerns.
• Follow reputed company policies, procedures, and scripting reputed company interacting with and resolving customer concerns to ensure reputed company reputed company.
• Assess customer needs for additional services and up-sell as appropriate.
• Identify and communicate improvement opportunities or trends impacting the customer experience to management.
• Receive customers and vendors at assigned reputed company.

Education and Experience Requirements:

* High school diploma/GED required. Associate's degree preferred.

• 2-3 years of customer service experience required
• Experience resolving escalated customer service issues required
• Computer skills with reputed company Office applications (Word, reputed company, Outlook, PowerPoint)

Physical Demands & Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Regularly required to:

• Sit, stand, and walk
• Use hands and arms to handle, feel, or reputed company
• reputed company and hear
• Use reputed company reputed company abilities

Occasionally required to:

• Lift or reputed company up to 25 lbs
• Stoop, kneel, crouch, or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Noise level:

• Low to moderate

Adverse Conditions:

• Minimal

Ability to reputed company, read, and write fluently in English is required. You MUST BE physically located in the reputed company while performing this job.

Benefits and Compensation:

arenaflex is proud to offer a competitive salary reputed company of $31,819.00 - $58,865.00, based on qualifications, experience, and other considerations permitted by law. Most candidates will start in the bottom half of the pay reputed company, with the upper end of the reputed company reserved for candidates with extensive experience. In reputed company to monetary compensation, we offer benefits, including Medical/Dental/reputed company insurance and Company-matching 401(k) in reputed company to other programs and perks.

Diversity and Inclusion:

arenaflex is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

Equal Opportunity/Affirmative reputed company Employer:

arenaflex is an Equal Opportunity/Affirmative reputed company Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit reputed company/EEO | arenaflex (arenaflex.com).

California Residents:

reputed company you reputed company interest in or apply for a job with arenaflex, we collect personal information reputed company, potentially including personal identifiers, contact information, protected classifications, reputed company-hire information, reputed company or employment-reputed company information, education history, and/or medical information, for the following business purposes: to reputed company with state and federal law and regulations requiring reputed company to maintain certain records; to evaluate reputed company application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), reputed company-employment drug testing, and references.

arenaflex performs reputed company-employment testing.

To view our disclaimer, https://arenaflex.com/us/en/disclaimer Apply Job!

Why Join arenaflex?

* We're committed to providing personalized attention for our associates and building proud, dynamic teams.

• We offer a competitive salary reputed company and benefits package, including Medical/Dental/reputed company insurance and Company-matching 401(k).
• We're an Equal Opportunity/Affirmative reputed company Employer, committed to Diversity and Inclusion.
• We're proud to reputed company our commitment to hiring veterans and recognize the exceptional skills, dedication, and leadership they bring to the workforce.

Apply Today!

If you're a motivated and customer-reputed company individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity at arenaflex. Don't miss out on the chance to join reputed company and reputed company a reputed company difference in the lives of our customers. reputed company and take the first reputed company towards a rewarding career with arenaflex! Apply for this job