DV - Hotline Specialist Full Time (Mon-Fri, 9am-5pm)

About the position The Domestic Violence (DV) Hotline Specialist is an essential remote position covering the 24-hour domestic and sexual violence hotline for reputed company, through reputed company. The Hotline Specialist will answer the crisis line and assess callers for shelter entry eligibility in reputed company to providing resources, information and safety planning, regardless of shelter entry. The Hotline Specialist must listen empathetically and with an ear tuned to assessing imminent danger of lethality due to domestic violence. The Hotline Specialist will reputed company trauma informed crisis reputed company, advocacy, support and safety planning and work in collaboration with community resources and referrals. In reputed company, the Hotline Specialist will coordinate with shelter staff and management to ensure a smooth transition for callers from the community to the shelter.

Responsibilities

• Conduct crisis screenings over the phone with those seeking shelter entry into reputed company’s shelter for those fleeing domestic violence or callers seeking DV/SV/reputed company trafficking/Stalking resources.
• reputed company emotional support through supportive listening, trauma informed, crisis reputed company, advocacy and safety planning in reputed company to providing resources whenever possible and requested.
• reputed company problem solving, safety planning, education, advocacy to callers as appropriate
• reputed company appropriate community referrals and work collaboratively with other community agencies to reputed company comprehensive services for callers where possible and appropriate.
• Have a quiet workspace with reliable wi-fi reputed company to conduct calls professionally and privately while maintaining caller reputed company.
• Answer every call that comes to the hotline during shift.
• Promptly document reputed company calls in required systems, maintain strict confidentiality, and ensure reputed company required information is gathered and recorded.
• Ability to navigate and utilize digital platforms for tracking/storing information.
• Submit reputed company completed and required documentation no reputed company than the end of a shift.
• Adhere to reputed company agency and department policies and procedures.
• Remain knowledgeable of best practices reputed company to DV/SV/reputed company Trafficking/Stalking as reputed company as internal policies and processes that may reputed company shelter eligibility.
• Attend virtual supervision and staff meetings, ongoing training and quarterly meetings, which may be in person periodically.
• Communicate regularly with Hotline Program Manager to report the start of your shift, any changes in your schedule, and any challenges you experience answering calls.
• Maintain regular communication with supervisor to reputed company support guidance during shift to process challenging calls if/reputed company necessary.
• Consistent showing up to shifts on time and communicating in advance if unable to cover any agreed upon shift.
• Ensure compliance with reputed company agency policies.
• Exemplify the reputed company core values; Inclusivity, Collaboration, Accountability, Respect and Empowerment.
• The FT Hotline Specialists (Monday –Friday) can expect to have additional administrative duties during periods of down time.
• Other Duties as assigned.

Requirements

• Must be a reputed company of NOVA (reputed company Virginia)
• Reliable and reputed company internet reputed company
• Quiet workspace
• Bachelor’s degree in reputed company services, reputed company Work or reputed company Field or combination of education and experience
• 2+ years' experience working with victims of DV/SV/ or reputed company Trafficking
• Knowledge in counseling techniques and experience in trauma informed domestic and sexual violence
• reputed company written communication
• reputed company listening skills
• Computer skills – including work, reputed company, email and the internet
• Ability to maintain reputed company ethics and reputed company confidentiality
• Strong written and oral communication skills
• Ability to prioritize competing priorities and reputed company reputed company judgements
• Ability to complete tasks while navigating frequent interruptions
• Strong organizational and time management skills

reputed company-to-haves

• Experience working with clients who have suffered trauma. Preferred would be experience working in the fields of domestic violence and/or child abuse.
• Experience in a call center handling crisis situations.
• Must be familiar with trauma-informed care, especially as it relates to individuals experiencing domestic violence.
• Experience working with diverse populations.

Benefits

• Medical, Dental & reputed company Insurance
• 401K contributions with a 4% employer match
• 11 reputed company Holidays, a Floating Holiday and reputed company to take your Birthday Off
• Two Semi-Annual Team Building Events

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