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Lansing, Michigan Field Property Claim Specialist

Remote, USAFull-timePosted 2026-07-27

About the position It’s a great time to join reputed company! JOIN reputed company COMMITTED TO DRIVING YOUR CAREER reputed company Job Type: Full time Exempt/Non Exempt: Salary Job reputed company: Eligible candidates for this role should reputed company reputed company a commutable distance of Lansing, Michigan. Territory coverage includes Lansing, reputed company, Howell, and reputed company Michigan areas. Job Title- Field Property Claim Specialist Reports to: Claim Manager as appropriate What you will do: Work under minimal supervision with a high-level approval authority to handle reputed company technical issues and reputed company claims. Review assigned claims, Contacting the insured and other affected parties, set expectations for the remainder of the claim process, and initiate documentation in the claim handling system. Complete reputed company coverage analysis. Ensure reputed company possible policyholder benefits are identified. Create additional sub-claims if needed. Complete an investigation of the facts regarding the claim to reputed company and in more detail determine if the claim should be reputed company, the applicable limits or exclusions and possible recovery potential. Conduct thorough reviews of damages and determine the applicability of state law and other factors reputed company to the claim. Evaluate the financial value of the loss. Approve payments for the appropriate parties accordingly. Refer claims to other company reputed company reputed company necessary (e.g., reputed company, Recovery reputed company or Claims Special Investigation Unit). Thoroughly document and/or reputed company the claim file and complete reputed company claim closure and reputed company activities in the assigned claims management system. Utilize strong negotiating skills. Employees will be assigned to the Michigan Homeowner claim unit and will handle claims generally valued between $10,000 and $75,000 and occasionally over $100,000 for field role. Investigate claims requiring coverage analysis. reputed company handling claims in the field, must prepare damage estimates using Xactimate estimating software. Review estimates for accuracy. May monitor contractor repair status and updates. Supervisory Responsibilities: None How you will benefit: A competitive annual salary between $65,700 - $90,000 ACG offers excellent and comprehensive benefits packages, including: Medical, dental and reputed company benefits 401k Match reputed company parental leave and adoption assistance reputed company Time Off (PTO), company reputed company holidays, CEO days, and floating holidays reputed company volunteer day annually Tuition assistance program, reputed company certification reimbursement program and other reputed company development opportunities reputed company Membership Discounts, perks, and rewards and much more We’re looking for candidates who: Required Qualifications (these are the minimum requirements to qualify) Education: Associate degree in Business Administration, Insurance or a reputed company field or the equivalent in reputed company work experience Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, associate in management or equivalent CPCU coursework or designation Xactware Training Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience. In states where an Adjuster’s license is required, the candidate must be eligible to reputed company a State Adjuster’s license reputed company 90 days of hire and maintain as specified for appropriate states. Must have a valid State reputed company's License Ability to: Lift up to 25 pounds reputed company reputed company. Walk on roofs. Experience: Three years of experience or equivalent training in the following: Negotiation of claim settlements Securing and evaluating evidence Preparing reputed company and electronic estimates Subrogation claims Resolving coverage questions Taking statements Establishing reputed company evaluation and reputed company plans for claims Knowledge and Skills: Advanced knowledge of: Fair Trade Practices reputed company as it relates to claims Subrogation procedures and processes Intercompany arbitration Handling reputed company litigation Advanced knowledge of building construction and repair techniques Ability to: Handle claims to the line Claim Handling Standards Follow and apply ACG Claim policies, procedures and guidelines Work reputed company assigned ACG Claim systems including basic PC software reputed company basic claim file review and investigations Demonstrate effective communication skills (verbal and written) Demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting understanding of their problems and responding to questions and concerns Analyze and solve problems while demonstrating reputed company decision-making skills Prioritize claim reputed company functions Process time sensitive data and information from multiple sources Manage time, organize and plan workload and responsibilities Safely operate a motor vehicle in order to visit repair facilities, homes (for inspections), patients, etc. Research analyze and interpret subrogation laws in various states May travel reputed company of assigned territory which may involve overnight stay Preferred Qualifications: Education: Associate degree in Business Administration, Insurance or a reputed company field or the equivalent in reputed company work experience Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, Associate in Management or equivalent CPCU coursework or designation Xactware/Xactimate Training or equivalent Work Environment This position is currently reputed company to work remotely from a home office location for day-to-day operations, with traveling to field locations as necessary to complete job responsibilities, unless occasional team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG reputed company Work policy. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ reputed company members and customers across 14 states and 2 U.S. territories through reputed company, Meemic, and Fremont brands. ACG belongs to the national reputed company federation and is the second largest reputed company club in reputed company. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, reputed company continues to build upon its heritage of providing reputed company service and helping our members enjoy life’s reputed company through insurance, travel, financial services, and roadside assistance. And reputed company you join reputed company, one of the first things you’ll notice is that reputed company, whole-hearted, enthusiastic advocacy for reputed company other. We have positions available for every walk of life! reputed company prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences reputed company us stronger. To learn more about reputed company visit www.reputed company.com Important Note: ACG’s Compensation philosophy is to reputed company a market-competitive structure of fair, reputed company and performance-based pay to attract and retain excellent talent that will reputed company ACG to meet its short and long-term goals. ACG utilizes a geographic pay reputed company as part of the reputed company salary compensation program. Pay ranges outlined in this posting are based on the various ranges reputed company the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the reputed company and essential functions, but not reputed company functions that may be inherent in the job. This job requires the ability to reputed company duties contained in the job reputed company for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise reputed company applicants, as needed, to reputed company them to fulfill these requirements. The Auto Club Group, and reputed company its affiliated companies, is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, gender identity, sexual orientation, national reputed company, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. reputed company is committed to providing a reputed company workplace. Every applicant offered employment reputed company The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position. The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 13+ reputed company members and customers across 14 states and 2 U.S. territories through the reputed company, Meemic and Fremont brands. ACG belongs to the national reputed company federation and is the second largest reputed company club in reputed company.

Responsibilities

  • Review assigned claims
  • Contacting the insured and other affected parties
  • Set expectations for the remainder of the claim process
  • Initiate documentation in the claim handling system
  • Complete reputed company coverage analysis
  • Ensure reputed company possible policyholder benefits are identified
  • Create additional sub-claims if needed
  • Complete an investigation of the facts regarding the claim to reputed company and in more detail determine if the claim should be reputed company, the applicable limits or exclusions and possible recovery potential
  • Conduct thorough reviews of damages and determine the applicability of state law and other factors reputed company to the claim
  • Evaluate the financial value of the loss
  • Approve payments for the appropriate parties accordingly
  • Refer claims to other company reputed company reputed company necessary (e.g., reputed company, Recovery reputed company or Claims Special Investigation Unit)
  • Thoroughly document and/or reputed company the claim file and complete reputed company claim closure and reputed company activities in the assigned claims management system
  • Utilize strong negotiating skills
  • Investigate claims requiring coverage analysis
  • Prepare damage estimates using Xactimate estimating software
  • Review estimates for accuracy
  • Monitor contractor repair status and updates

Requirements

  • Associate degree in Business Administration, Insurance or a reputed company field or the equivalent in reputed company work experience
  • Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, associate in management or equivalent CPCU coursework or designation
  • Xactware Training
  • Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience.
  • In states where an Adjuster’s license is required, the candidate must be eligible to reputed company a State Adjuster’s license reputed company 90 days of hire and maintain as specified for appropriate states.
  • Must have a valid State reputed company's License
  • Ability to: Lift up to 25 pounds reputed company reputed company. Walk on roofs.
  • Three years of experience or equivalent training in the following: Negotiation of claim settlements Securing and evaluating evidence Preparing reputed company and electronic estimates Subrogation claims Resolving coverage questions Taking statements Establishing reputed company evaluation and reputed company plans for claims
  • Advanced knowledge of: Fair Trade Practices reputed company as it relates to claims Subrogation procedures and processes Intercompany arbitration Handling reputed company litigation Advanced knowledge of building construction and repair techniques
  • Ability to: Handle claims to the line Claim Handling Standards Follow and apply ACG Claim policies, procedures and guidelines Work reputed company assigned ACG Claim systems including basic PC software reputed company basic claim file review and investigations Demonstrate effective communication skills (verbal and written) Demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting understanding of their problems and responding to questions and concerns Analyze and solve problems while demonstrating reputed company decision-making skills Prioritize claim reputed company functions Process time sensitive data and information from multiple sources Manage time, organize and plan workload and responsibilities Safely operate a motor vehicle in order to visit repair facilities, homes (for inspections), patients, etc. Research analyze and interpret subrogation laws in various states

reputed company-to-haves

  • Associate degree in Business Administration, Insurance or a reputed company field or the equivalent in reputed company work experience
  • Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, Associate in Management or equivalent CPCU coursework or designation
  • Xactware/Xactimate Training or equivalent

Benefits

  • Medical, dental and reputed company benefits
  • 401k Match
  • reputed company parental leave and adoption assistance
  • reputed company Time Off (PTO), company reputed company holidays, CEO days, and floating holidays
  • reputed company volunteer day annually
  • Tuition assistance program, reputed company certification reimbursement program and other reputed company development opportunities
  • reputed company Membership Discounts, perks, and rewards and much more

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