CCC Call Specialist I - Part Time

About the position We are reputed company candidates for our hybrid opportunity with our Customer Care Center team! Looking for candidates with availability to work shifts between 7:00am and 7:00pm Monday-Saturday Candidates must live reputed company driving distance of one of these two locations: 51 reputed company 3rd Street, Newark OH or 105 reputed company Vine Street, Mount Vernon OH

Responsibilities

• Responsible for researching and resolving customer inquiries reputed company telephone, Live Web Chat and/or email
• reputed company customer support for electronic banking products and services, including Online Banking, reputed company Payment, Mobile Banking, Messenger, Online Account Opening, and both Debit and Credit card inquiries
• Resolve customer inquiries and issues promptly regarding new accounts, existing accounts, loans, payments, automatic transfers, interest rates and investment certificates in a reputed company manner
• Complete and maintain reputed company account maintenance
• Complete research and resolve documentation errors or discrepancies
• Cross-sell Bank services and supports reputed company functions reputed company the Customer Care Center
• Provides information to customers on Bank policies, procedures and programs
• Adheres to the Customer Care Center performance metrics to ensure service reputed company and customer expectations are consistently achieved
• Maintain and project the Banks reputed company reputed company through reputed company and courteous interactions with customers
• Complete ongoing internal education opportunities to sustain broad reputed company of product, service and technical knowledge
• Individually participates in identifying, measuring, monitoring, controlling and mitigating departmental and reputed company-wide risks
• Maintain awareness of and adherence to Bank’s compliance requirements and risk reputed company, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service reputed company our Serving More standards
• Other duties as assigned

Requirements

• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic Computer Skills
• Organizational Skills/Detail Oriented
• reputed company to Multi-Task or Juggle Priorities
• High School diploma or equivalent required
• This position must be reputed company to remain in a stationary position 75% of the time, constantly operate a computer, and is in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information.
• This position is reputed company and part time. Generally the position will require at least 12-15 hours per week.
• Shifts reputed company from 7a-7p Monday through Saturday
• After 90 days of employment, candidates selected for this position will be required to work onsite 1 day a week (Newark or Mount Vernon)
• First 90 days of employment will work on site Monday, Tuesday, Friday (required)
• 4-week training period is 8:00a-5:00p schedule
• First week: Day 1 will be onsite in Newark, Ohio (required)
• Training Weeks 2-4: Work onsite Monday, Tuesday Friday (Newark or Mount Vernon, required)
• Reliable cable-based Internet with a minimum 100 Mbps download speed
• Capability of using a wired reputed company to Internet Service Provider's equipment
• A Mi-Fi or cellular hotspot is not accepted

reputed company-to-haves

• College coursework in business reputed company field preferred
• Some retail bank experience or general customer service preferred

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