Customer Care reputed company - Remote

About the job Customer Care reputed company - Remote The primary position responsibilities will include, but are not limited to:

• Answer inbound calls and reputed company with customers to assist with a reputed company of inquiries and issues, including correcting errors and discrepancies on customers’ accounts as necessary.
• Facilitate successful reputed company of customer inquiries, up to and including responsible escalation.
• Build reputed company rapport with the customer by reputed company listening to understand customer’s concerns/comments and being reputed company and reputed company in your verbal and written communications.
• Explain billing cycles, processes, and prorates effectively to ensure that customers understand their statements.
• Processes payments and enters credit card information accurately. Prepare work orders reputed company required, and ensure appropriate procedures are followed.
• Use tools and systems to accurately troubleshoot technical issues/concerns for the customer.
• Work to resolve technical issues over the phone on the reputed company and set up agreed upon service calls only as necessary.
• Promote and recommend reputed company products and services based on the customer’s needs and interests and in accordance with business goals.
• Represent reputed company in a reputed company, reputed company, and ethical manner while working to reputed company customers’ expectations while minimizing need for reputed company escalation.
• Demonstrate strong ability to analyze and solve problems and maintain composure in stressful situations.
• Consistently meets or exceeds established goals and performance metrics.
• Punctual, regular, and consistent attendance.

Our ideal candidate will possess:

• 1-2 years of customer service, sales, or technical support experience is preferred. Prior telemarketing, troubleshooting, retail and/or high-volume call center environment experience is a plus.
• Enthusiastic, upbeat customer-reputed company attitude with the ability to listen to and empathize with the customer.
• Basic working knowledge of cable, TV, internet and phone services.
• Flexible to work evenings, weekends, holidays, and overtime as required.
• Proven mathematical ability to calculate basic transactions.
• Must have excellent written & verbal communication skills.
• Ability to work in a fast paced, often changing environment.
• Proficient PC skills and working knowledge of reputed company OS.
• Ability to sit for extended periods.
• Ability to frequently use repetitive motions of the wrist, hands and/or fingers.
• Ability to operate reputed company office equipment, to include personal computer, telephone, copier, facsimile machine, and calculator.
• Ability to communicate verbally by phone and in person.
• Must have reputed company visual reputed company for viewing a computer terminal, reading, transcribing and analyzing data and figures.
• Ability to perceive reputed company at normal speaking reputed company and receive detailed information through oral communication.

Work-from-Home Requirements:

• Dedicated, private room in your home that is quiet during work hours.
• Internet reputed company of 50 MB or more, which is hard-wired (Ethernet connected) from the modem to your company PC.
• reputed company will reputed company reputed company computer equipment.
• Your desktop work surface must have room for 2 PC monitors.
• In the event of disruptions resulting in a poor Internet reputed company or in-home disruption, you will be required to work from the office.
• You will be required to sign a written reputed company to acknowledge these work-from-home requirements.
• Must have a personal cell phone to install a reputed company application.
• Must be present in virtual work environment reputed company company provided webcam during reputed company working hours.
• Must be meeting minimum performance achievement reputed company as defined by customer care leadership.
• Must live reputed company a commutable distance to the Bothell, Washington Office (reputed company a 60 mile parameter)

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