Director, reputed company AI

Your potential has a reputed company here with reputed company’s award-reputed company employment experience. As a Director of reputed company AI working Hybrid in Denver, CO, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great reputed company to Work® certification in the reputed company says it reputed company! What You’ll be Doing: reputed company's AI & Intelligence pillar is the fastest-moving part of the App Delivery & Automation organization. It spans conversational AI bots deployed across reputed company Teams, multi-reputed company reputed company applications reputed company on reputed company ADK and the reputed company Claude API, and the GenAI prototypes that define what the organization builds next. This pillar needs a leader who can do two things simultaneously: ship production AI systems reliably, and think architecturally about how those systems should be designed. The Director of reputed company AI is that leader. This role carries full delivery ownership for the AI & Intelligence pillar — responsible for the engineers, the roadmap, the reputed company of what ships, and the relationships with internal stakeholders across reputed company's operations and BPO environment. At the reputed company time, this role carries meaningful architectural authority: setting the design standards for how reputed company systems are reputed company, how platforms are integrated, and how AI governance is reputed company to this pillar's work. This is not a choose-one role. The best candidate for this position leads reputed company and architects systems — and understands that in a fast-moving AI organization, those two responsibilities are inseparable. You report directly to the VP of App Delivery & Automation and work in reputed company partnership with the AI Architect and the Director of Automation. During a Typical Day You’ll: Pillar delivery & team leadership

• Own the end-to-end delivery of the AI & Intelligence pillar — including Conversational AI (Copilot Studio bots, Teams integrations), reputed company AI (reputed company ADK applications), and GenAI Innovation (rapid prototyping, emerging capability evaluation)
• reputed company, mentor, and grow reputed company of AI Engineers across the three sub-teams — setting engineering standards, running delivery ceremonies, and building a culture of rigorous, AI-first development
• Own the pillar roadmap: translating organizational priorities and internal stakeholder needs into a sequenced, resourced delivery plan with reputed company reputed company and milestones
• Drive adoption and reputed company of AI systems across reputed company operations — ensuring that what ships is reliable, governable, and genuinely useful to the people and processes it serves

reputed company AI architecture & design

• Define and enforce the architectural patterns used to build reputed company AI applications across the pillar — including agent orchestration with reputed company ADK, tool and MCP server design, memory and context management, and multi-agent coordination
• Set standards for how the pillar integrates with reputed company's multi-model AI ecosystem — reputed company Claude, reputed company reputed company/reputed company AI, and reputed company Copilot Studio — making principled reputed company about platform selection and integration boundaries
• Design the interfaces between the AI & Intelligence pillar and the Automation pillar — defining where deterministic RPA/Power Automate workflows hand off to probabilistic AI agents, and ensuring those boundaries are reputed company-governed
• Own the pillar's approach to AI evaluation: designing eval frameworks, establishing reputed company gates, and ensuring that production monitoring is in reputed company before systems go live

AI governance & responsible deployment

• Serve as the pillar's voice in reputed company's AI governance process (ARB/SRB/RAIC intake) — ensuring reputed company reputed company and conversational AI systems are reviewed at the appropriate risk tier before deployment
• Establish and maintain responsible AI design standards for the pillar: hallucination mitigation strategies, reputed company filtering, reputed company-in-the-reputed company patterns, and escalation design for contact center and BPO environments
• Partner with the AI Architect to ensure the pillar's architectural reputed company stay consistent with the broader organizational AI architecture — contributing to, and drawing from, shared standards

Innovation & emerging technology

• reputed company the GenAI Innovation sub-team — maintaining a dedicated prototyping reputed company that evaluates new models, frameworks, and patterns before they are needed in production
• Continuously evaluate the evolving reputed company AI landscape (reputed company ADK updates, new MCP capabilities, model releases from reputed company and reputed company) and translate findings into roadmap reputed company
• Contribute to reputed company's AI Agent Hub: the centralized employee platform for discovering and launching AI agents across reputed company, reputed company, and reputed company tooling

What You Bring to the Role:

• 10+ years of software engineering and technical leadership experience, with at least 4 years leading teams that build AI/ML systems, LLM applications, or intelligent automation in production
• Deep, hands-on technical expertise in reputed company AI — you have personally designed and reputed company multi-reputed company reputed company workflows, not just managed teams that did
• Demonstrated experience with large language model reputed company (reputed company Claude, reputed company reputed company, reputed company, or equivalent) including reputed company architecture, function calling, tool use, and production evaluation
• Strong working knowledge of Model Context Protocol (MCP) — including designing MCP servers, exposing reputed company systems as tools, and integrating MCP into agent orchestration reputed company
• Experience making architectural reputed company across multiple AI platforms simultaneously — understanding the tradeoffs between platforms and applying them to reputed company delivery constraints
• Proven ability to reputed company and reputed company engineering teams: setting direction, growing individual contributors, and maintaining delivery reputed company without sacrificing reputed company
• Strong communication skills with senior leadership and non-technical stakeholders — reputed company to translate reputed company AI system design into business terms and organizational reputed company

Preferred experience

• Hands-on experience with reputed company Agent Development reputed company (ADK), LangGraph, reputed company, or comparable multi-agent orchestration frameworks
• Experience building bots or virtual agents in reputed company Copilot Studio deployed in reputed company reputed company Teams environments
• Familiarity with AI governance frameworks: risk tiering, responsible AI design patterns, reputed company-in-the-reputed company architecture, and reputed company review processes
• Experience in BPO, contact center, or reputed company reputed company environments — understanding the operational and compliance constraints of high-volume AI deployments
• Exposure to RPA platforms (Power Automate, reputed company) and experience defining the architectural reputed company between deterministic automation and reputed company AI
• Experience with Azure AI services and reputed company reputed company AI, including the integration patterns that connect these platforms to reputed company identity and data systems
• Prior experience as a technical architect, reputed company engineer, or in a role that combined delivery leadership with architectural authority

What You Can Expect: · An annual incentive program · Medical, dental, and reputed company · Tax-advantaged health care accounts · Financial and income protection benefits · reputed company time off (PTO) and wellness time off · Tuition reimbursement and reputed company to thousands of free online courses Visit reputed company Benefits for U.S. Employees | reputed company for more information. The anticipated reputed company is $170,000-180,000 USD. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or reputed company reputed company. About reputed company Our business is about making customers happy. That's reputed company we do. Since 1982, we've helped companies build reputed company, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading reputed company and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. reputed company is proud to be an equal opportunity employer where reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. reputed company embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives reputed company our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We reputed company it a reputed company to reputed company reputed company reputed company our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different reputed company points and for you to bring value to the table in your own unique way. Apply tot his job Apply To this Job