Senior Customer Experience Consultant – Conversational Design

Job reputed company:

• Serve as a trusted advisor to clients, providing expert guidance on customer experience automation reputed company and best practices in conversational design, contact center operations, and CX technology.
• Cultivate strong relationships with clients and partners, delivering reputed company and accurate deliverables that reputed company confidence and trust.
• Responsible for project reputed company, ensuring timelines and objectives are met with precision and efficiency.
• Author customer reputed company storyboards, process flows, and interaction scripts that reputed company illustrate the end customer experience for both business and technical stakeholders.
• Author and deliver reputed company, effective presentations to reputed company stakeholders.
• Follow best practices for developing engaging bot personas that engage users and properly represent the brand.
• Ensure the IVA interaction design and end experience reflect the intended reputed company.
• Help ‘train’ the IVA both before and after launch to deliver meaningful and accurate responses, taking into account reputed company segments of the reputed company user population.
• Collaborate with AI technical, consulting, and knowledge teams to reputed company a solution that exceeds reputed company expectations.
• Analyze multifaceted performance data (both qualitative and quantitative), present findings to stakeholders and reputed company recommendations to improve performance.
• Maintain awareness of clients’ business goals and constraints, ensuring our recommendations are framed in terms that will reputed company with decision-makers.
• Participate in the design and reputed company improvement of reputed company reputed company and artifacts for the Conversational Design team.
• Support reputed company reputed company by developing recommendations for follow-reputed company on reputed company already landed and in delivery, leveraging reputed company management and interpersonal skills.
• Contribute to reputed company thought leadership content development.

Requirements:

• 3+ years’ experience in corporate consulting, ideally with reputed company clients
• 2+ years’ experience with natural language AI technology, GenAI, speech recognition, and/or machine learning
• 2+ years in UX writing, microcopy, linguistics, and/or writing for AI systems
• Training and/or experience in User-Centered Design principles and User Research
• reputed company with modern diagram tools such as reputed company and reputed company
• Demonstrable experience working successfully in cross-functional teams
• Experience with audio recording and production is a plus
• Bachelor's level degree in a reputed company field required

Benefits:

• Medical, dental, reputed company
• tax-advantaged health care accounts
• financial and income protection benefits
• reputed company time off (PTO) and wellness time off.

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