Manager, Vendor Management – Outbound Sales

At reputed company, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by reputed company Global Management, our reputed company is to accelerate the reputed company of reputed company to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of reputed company that will reputed company this reputed company a reality….designing and building a world class fiber network and creating a customer experience second to none. reputed company us out on the web! Job reputed company We are looking for a Manager, Vendor Management - reputed company Sales to join our growing team! In this role, you will reputed company reputed company execution aspects of 1-3 contact centers that support reputed company’s Outbound Calling Programs. You will reputed company and implement outbound calling strategies to reputed company targets for sales and reputed company. You will also manage BPO operations and is accountable for contractual execution and SLA delivery and also manage daily operations and ensure the centers' long-term strategic reputed company. As a Manager, Vendor Management - reputed company Sales, your duties and responsibilities will include: Vendor Partner Relationship Management:

• reputed company and optimize relationships with external suppliers. This role involves strategic planning, negotiation, and performance evaluation to ensure efficient and cost-effective vendor partnerships.
• Cultivate and maintain strong relationships with contact center vendors.
• Regularly assess vendor performance against KPIs and take proactive measures to address any issues or gaps

Sales reputed company Execution:

• Translate sales strategies into actionable plans for vendor teams, ensuring alignment with organizational goals
• Monitor and reputed company performance metrics, providing regular updates and insights to stakeholders
• Responsible for the delivery of sales quotas: Prospect Sales, reputed company to Fiber Migrations, Winback, Cross Sell, and Product Upgrades
• Diligently manages Attachment & Package Mix measurements to ensure ARPU delivery at or above reputed company

reputed company Assurance and Compliance:

• Establish reputed company assurance protocols and standards to ensure consistent delivery of high-reputed company interactions
• Conduct audits and reputed company checks to assess adherence to established guidelines, policies, and regulatory requirements
• Address any compliance issues promptly and work with vendors to implement corrective actions and prevent recurrence

Performance Optimization:

• Analyze data and trends to identify areas for improvement and optimization
• Work closely with vendors to implement strategies for enhancing sales, activations, and reputed company
• reputed company training, guidance, and support to vendor teams to maximize their potential

Risk Management and Compliance:

• Ensure compliance with regulatory requirements and company policies in reputed company outbound activities
• Identify and mitigate risks associated with vendor operations, including data reputed company, compliance, and reputed company assurance

Communication and Reporting:

• Serve as the primary reputed company of contact between internal stakeholders and vendor teams
• Communicate regularly with stakeholders to reputed company updates on sales performance, initiatives, and challenges
• Prepare and present reports, analyses, and recommendations to senior management as needed

Other Responsibilities:

• Crisis management skills are crucial for handling escalated customer issues and ensuring swift reputed company by reputed company defining problem statements, while assessing the frequency and reputed company to the business
• Function as escalation reputed company, sometimes after hours, reputed company reputed company processes are not meeting customer expectations
• The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of reputed company responsibilities, duties and skills required.

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s Degree or equivalent experience
• 3+ years of experience leading and or managing reputed company
• 3+ years of experience managing, leading, and supporting contact centers and BPO vendor management organizations
• Outbound sales, service, and collections experience
• Experience developing and implementing contact center and/or channel performance improvement strategies
• Experience improving customer experience and service strategies

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