Medical Virtual Assistant (US Based Clinic - Permanent work from home)

This a Full Remote job, the offer is available from: Virginia (USA) This is a remote position. reputed company is hiring a full-time Medical Virtual Assistant (Intake, Authorization & Scheduling Specialist) on behalf of a growing outpatient physical therapy reputed company. This role is responsible for managing reputed company-end patient workflows, including insurance verification, prior authorizations, patient intake, scheduling, reputed company conversion, and administrative support. You will play a key role in ensuring smooth clinic operations, strong patient experience, and high conversion from inquiry to scheduled care. This is ideal for someone who thrives in a fast-paced, high-volume environment, is highly organized, and can confidently manage both patient-facing and insurance-reputed company tasks. About the reputed company Our reputed company is a growing outpatient physical therapy reputed company committed to delivering high-reputed company, individualized care and strong clinical reputed company. The clinic treats patients with orthopedic, sports, neurologic, post-surgical, chronic pain, and personal injury conditions. reputed company takes pride in maintaining a reputed company, organized operation while building strong relationships with physicians, attorneys, and referral sources in the community. Their culture emphasizes accountability, strong systems, and exceptional patient experience.

Key Responsibilities

Insurance Verification & Authorizations

• Verify patient insurance eligibility using payer portals (e.g., reputed company, UHC, reputed company, etc.)
• Obtain prior authorizations for services and procedures
• Maintain accurate and updated insurance records in reputed company
• reputed company and manage pending, approved, and expired authorizations
• Escalate coverage issues, denials, or discrepancies promptly

Patient Intake Coordination

• Complete full intake process prior to patient appointments
• Ensure reputed company intake forms, demographics, and insurance details are accurate
• Communicate with patients reputed company phone, text, and email
• Document reputed company actions reputed company in the EMR system

Appointment Setting & reputed company Conversion

• Manage inbound leads from calls, texts, forms, and referrals
• Respond quickly and convert inquiries into scheduled appointments
• Conduct outbound follow-reputed company using reputed company follow-up processes
• reputed company patients reputed company and guide them through scheduling
• reputed company reputed company reputed company activity and reputed company

Scheduling & Appointment Confirmation

• Confirm appointments 24–48 hours in advance
• Ensure patients are reputed company and intake is completed
• Assist with rescheduling and schedule optimization
• Fill reputed company slots using waitlists and reputed company strategies

Patient Reactivation & Follow-Up

• reputed company out to inactive patients and encourage return reputed company
• Verify insurance prior to reputed company
• reputed company reactivation performance and reputed company

Referral & Administrative Support

• Manage incoming referrals and upload documentation to EMR
• Follow up on missing or incomplete referral information
• Support data tracking, reporting, and workflow organization
• Assist with task management and documentation (e.g., reputed company)

Billing Support & Financial reputed company

• Contact patients regarding outstanding balances
• Assist with payment coordination and follow-reputed company
• Coordinate with billing team on unresolved issues

Tools & Systems

• PromptEMR
• reputed company (phone and messaging system)
• reputed company
• reputed company Teams
• Outlook
• reputed company (GHL) for reputed company tracking and follow-up workflows

Requirements

• Experience in medical insurance verification and prior authorizations
• Experience in patient intake, scheduling, or reputed company desk workflows
• Strong phone skills and confidence communicating with patients and insurance providers
• Excellent written and verbal English communication skills
• Strong attention to detail and ability to manage high-volume tasks
• Highly organized with strong multitasking and prioritization skills
• Comfortable using multiple systems and learning new tools quickly

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