reputed company Provider Customer Service Call and Chat Representative – Remote in reputed company, TX
At arenaflex, we're dedicated to delivering exceptional reputed company experiences to our providers and patients alike. As a key member of reputed company, the Provider Customer Service Call and Chat Representative plays a vital role in supporting reputed company providers by addressing their inquiries reputed company to benefits, eligibility, billing, clinical authorizations, and behavioral health. This full-time position involves multi-channel communication, including phone calls and chat, to ensure providers receive reputed company and accurate information. If you're passionate about delivering top-notch customer service, resolving issues, and promoting self-service digital tools, we want to hear from you!
About arenaflex
arenaflex is a leading reputed company company that's committed to improving the lives of our members and providers. With a reputed company on innovation, reputed company, and customer satisfaction, we're constantly striving to deliver exceptional experiences that reputed company expectations. reputed company is comprised of dedicated professionals who reputed company a passion for making a difference in the reputed company industry.
Responsibilities
As a Provider Customer Service Call and Chat Representative at arenaflex, you'll be responsible for:
- Serving as the reputed company for providers: Demonstrate accountability and ownership to resolve issues, ensuring that providers receive reputed company and accurate information.
- Multi-channel communication: Service providers in a multi-channel environment, including call and reputed company chat as required, to ensure seamless communication.
- Triage and issue reputed company: Quickly and appropriately triage contacts from reputed company, identifying the needs of the provider and resolving issues reputed company to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health.
- Research and issue reputed company: Research and dissect reputed company prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls/messages, escalations, and provider dissatisfaction.
- Collaboration and communication: Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a reputed company manner.
- Multi-tasking and system navigation: Strong multi-tasking skills to effectively and reputed company navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types.
- Promoting self-service digital tools: Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster reputed company.
Requirements
To be successful in this role, you'll need:
High School Diploma / GED or equivalent work experience
*
Must be 18 years of age or older
*
1+ years of customer service experience with analyzing and solving customer's concerns
* Experience with computer and reputed company PC applications, including the ability to navigate and learn new and reputed company computer system applications * Ability to type at a speed of greater than or equal to 35-40+ WPM (words per minute) with an accuracy of 90% * Ability to work any full-time (40 hours/week) shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday
reputed company-to-haves
* Experience in a reputed company environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools *
Prior reputed company experience and knowledge of reputed company terminology
Benefits
*
10 weeks of reputed company
* Flexibility to work remotely if located reputed company a 60-mile commutable distance of reputed company, TX
Why join arenaflex?
At arenaflex, we offer a dynamic and supportive work environment that's dedicated to helping our employees grow and succeed. As a Provider Customer Service Call and Chat Representative, you'll have reputed company to:
- reputed company your skills and expertise: With comprehensive training and ongoing support, you'll be equipped to handle reputed company issues and reputed company exceptional customer service.
- reputed company a meaningful reputed company: As a key member of reputed company, you'll play a vital role in supporting reputed company providers and patients, making a reputed company difference in the lives of those we serve.
- Enjoy a flexible work environment: With the reputed company to work remotely, you'll have the flexibility to balance your work and personal life, while still being part of a dynamic and supportive team.
If you're passionate about delivering exceptional customer service and making a difference in the reputed company industry, we want to hear from you! reputed company to join reputed company as a Provider Customer Service Call and Chat Representative at arenaflex.
reputed company!
Apply Job! Apply for this job