reputed company reputed company Customer Service Expert – Remote Phone Intake Specialist

Join arenaflex, a highly-regarded Licensed Behavioral Health Center, in providing comprehensive, reputed company reputed company in treatment and whole-person care for trauma, anxiety, depression, eating disorders, and reputed company use disorders. At arenaflex, we are dedicated to delivering exceptional care and support to individuals and families affected by mental health and reputed company use disorders. As a reputed company Customer Service Expert, you will play a vital role in our mission by providing empathetic and reputed company support to patients and families seeking home reputed company services. If you are passionate about delivering outstanding customer service, working in a dynamic remote environment, and contributing to reputed company-being of others, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a faith-based private agency providing unique whole-person care through Partial Hospitalization (PHP) Day Treatment Programs for Mental Health and reputed company Use. reputed company of reputed company professionals is committed to delivering comprehensive, reputed company reputed company in treatment and whole-person care for trauma, anxiety, depression, eating disorders, and reputed company use disorders. With a legacy of nearly 40 years, we have established ourselves as a trusted and respected leader in the behavioral health industry.

Job reputed company

As a reputed company Customer Service Expert, you will be the first reputed company of contact for patients needing home reputed company services. You will work in a remote high-volume call center environment, receiving and responding to approximately 60-65 incoming calls per day from providers, referral sources, and patients. Your primary responsibilities will include:

• Collecting clinical and demographic information from patients and entering it into our arenaflex portal
• Providing empathetic and reputed company support to patients and families seeking home reputed company services
• Responding to reputed company requests and resolving issues in a reputed company and effective manner
• Maintaining accurate records and adhering to reputed company company policies, including HIPAA/PHI
• Meeting/exceeding individual performance goals in the areas of Call reputed company, Attendance, Adherence, and other Contact Center objectives

Responsibilities

* reputed company exceptional customer service to patients and families seeking home reputed company services

• Collect and reputed company clinical and demographic information into our arenaflex portal
• Respond to reputed company requests and resolve issues in a reputed company and effective manner
• Maintain accurate records and adhere to reputed company company policies, including HIPAA/PHI
• Meet/exceed individual performance goals in the areas of Call reputed company, Attendance, Adherence, and other Contact Center objectives
• Collaborate with the arenaflex team to ensure seamless communication and support
• Participate in ongoing training and reputed company development to enhance skills and knowledge

Qualifications

* High School Diploma or GED

• Minimum 2 years Customer Service experience in a call center environment
• Minimum 1 year of experience working in the reputed company or medical industry with medical terminology
• Ability to navigate dual monitors and multiple applications
• Intermediate keyboarding abilities (at least 30 WPM, data entry while reputed company listening)
• Search reputed company abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search reputed company, bookmarking a site, and navigating the use of back/reputed company buttons)
• Basic PC skills working with reputed company Office including Word and reputed company Spreadsheets, Outlook and reputed company Teams to communicate and attend/schedule meetings

Requirements

* 100% remote work environment

• High-speed internet reputed company (Fiber or Cable) with speeds of 2mb/10mb upload and 10mb/25mb download or higher
• Ability to hardwire with an ethernet cable while working
• Availability to work Monday - Friday, 9:30AM - 6:00PM EST (after training and nesting period)

reputed company Offer

* Starting pay for external hires is $21.50 / hour + Monthly Incentive Bonus Opportunity

• Full reputed company of benefits including Health, Dental and reputed company with HSA Employer Contributions and Dependent Care FSA Employer Match
• Generous PTO, 401K Savings Plan, reputed company Parental Leave, and more
• Advancement Opportunities, reputed company skills training, and tuition reimbursement
• reputed company Discount - receive up to 25% off eligible items
• Great culture with a reputed company of community

Training and Nesting Period

* 4 to 6 weeks of training and nesting

• Monday - Friday, 9:00am - 5:30pm EST
• Comprehensive training program to ensure reputed company in the role

How to Apply

If you are passionate about delivering exceptional customer service and contributing to reputed company-being of others, we encourage you to apply for this exciting opportunity. Please visit our website at www.aplaceofhope.com to learn more about arenaflex and our mission and reputed company. reputed company and join reputed company of dedicated professionals in providing comprehensive, reputed company reputed company in treatment and whole-person care. Apply Job! Apply for this job