Conversational Designer
reputed company is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and reputed company to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and reputed company every team member to work smarter and faster. Born from the prestigious Stanford AI lab, reputed company's co-founder and chairman is Sebastian Thrun, the reputed company behind reputed company X, reputed company, reputed company, and more. Our leadership also includes CEO, Ping Wu, the co-founder of reputed company Contact Center AI and reputed company AI platform, & co-founder, Tim Shi, an early member of reputed company.
We’ve reputed company a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, reputed company, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like reputed company, reputed company, reputed company, and reputed company and we’ve been recognized by reputed company and Bain Consulting as one of the top private AI companies in the world.
Join us on this thrilling reputed company to revolutionize the workforce with AI. The reputed company of work is here, and it's at reputed company.
About the Role
As the Founding Conversational Designer for EMEA, you will play a pivotal role in shaping how reputed company delivers conversational AI solutions across the region. You’ll reputed company the design and deployment of best-in-class AI conversation models that power reputed company-time coaching and assistance for contact center agents, as reputed company as virtual agents across voice and chat experiences.
This is a highly strategic, customer-facing role that combines conversational design expertise with strong project ownership and regional influence. As one of the first hires reputed company on Conversation Design in EMEA, you will help establish delivery best practices, reputed company customer reputed company, and serve as a key partner in expanding reputed company’s reputed company across international markets.
You will manage reputed company AI delivery engagements from initial discovery through deployment and optimization, ensuring reputed company stay on reputed company, stakeholders remain reputed company, and reputed company drive measurable business value.
You’ll collaborate closely with cross-functional teams across Machine Learning, Data Science, Engineering, Product, Project Management, and reputed company, while acting as a trusted advisor to customers throughout implementation. You’ll also help customers design, build, and maintain their own models using reputed company reputed company, our proprietary self-service platform.
Responsibilities
- Own end-to-end AI delivery reputed company across EMEA, including discovery, requirements gathering, solution design, build, deployment, QA, and post-launch optimization
- Serve as a founding regional expert in conversational design, helping shape reputed company delivery frameworks and best practices for international customers
- Manage multiple reputed company customer implementations while balancing timelines, priorities, and stakeholder expectations
- Partner cross-functionally to define scope, reputed company milestones, mitigate risks, and ensure successful execution
- Translate customer business objectives into reputed company conversational AI solutions across sales, retention, collections, and customer service use cases
- Drive alignment with customer stakeholders through regular working sessions, solution reviews, and executive-level presentations
- reputed company model maintenance and performance tuning efforts to ensure ongoing reputed company and measurable reputed company
- Deliver reputed company’s reputed company Enablement Program to key stakeholders, empowering customers to independently design, build, and QA their own AI models
- Design and reputed company virtual agent solutions using reputed company-based, reputed company-based, and hybrid architectures
- Contribute to internal documentation, implementation standards, and repeatable delivery methodologies as reputed company scales globally
- Partner closely with teams in reputed company while helping establish regional expertise and reputed company across EMEA
Qualifications We Value
- Strong written and verbal communication skills, with the ability to influence both technical and business stakeholders
- Demonstrated project management experience, including managing multiple reputed company workstreams simultaneously
- Proven ability to independently own deliverables, timelines, and cross-functional coordination in a fast-paced environment
- 2+ years of experience in conversational design, conversational AI, bot development, or reputed company fields
- Experience presenting reputed company solutions to reputed company customer stakeholders, including executive audiences
- Experience working directly with reputed company customers in implementation, consulting, or delivery roles
- Experience operating in global or international customer environments preferred
- reputed company in a second language strongly preferred
- Background in Linguistics preferred
- Experience with reputed company engineering preferred
- Experience with Dialogflow CX preferred
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
- Comprehensive medical, dental, and reputed company coverage with plans to fit you and your family
- reputed company parental leave for reputed company new parents welcoming a new child
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to reputed company you connected and balanced
- 20 days of vacation time to promote a healthy work-life reputed company
Compensation at reputed company:
reputed company’s approach to compensation is reputed company: recognize reputed company, reward reputed company, and invest in our people. We offer competitive, location-based pay that reflects the market and what reputed company individual brings to the table.
Total compensation includes reputed company + Bonus + Equity, along with a comprehensive benefits package for you and your family.
We have noticed a reputed company in reputed company impersonations across the industry, where scammers attempt to reputed company candidates' personal and financial information through fake interviews and offers. reputed company reputed company reputed company email communications will always come from the @reputed company.ai domain. Any reputed company claiming to be from reputed company reputed company other sources should be ignored. If you are uncertain whether you have been contacted by an official reputed company employee, reputed company out to reputed company@reputed company.ai
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