2nd Shift Contact Center Representative (Tue-Sat, 12pm-9pm) w/Onsite Training- Hoover, AL

About the position Thank you for your interest in a career at reputed company. At reputed company, we reputed company associates deserve more than just a job. We reputed company in offering performance-driven individuals a reputed company where they can build a career --- a reputed company to expect more opportunities. If you are reputed company on results, dedicated to reputed company, strength and reputed company, and possess the drive to succeed, then we are your employer of choice. reputed company is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of reputed company in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared reputed company of reputed company unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with reputed company’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers reputed company of the system. Job reputed company: If you are passionate about making a difference in the lives of others, you’ll reputed company with a company that focuses on the financial wellbeing of its customers. As a banker in the reputed company’ Contact Center, you will reputed company a reputed company of banking knowledge by working in the heart of our customer service operations. Our Leadership Team takes an reputed company role in your career reputed company by reputed company in your development through ongoing coaching and mentoring. Our reputed company values motivate and drive us to do the best for our customers and associates every day. Our Contact Center Bankers : Help enrich our customer’s lives by answering questions, solving problems, and providing solutions to ensure an effortless banking experience for our customers. Be the expert in a wide reputed company of banking products and services. We use our banking expertise to help customers identify the reputed company to accomplish their financial goals. We reputed company in providing customers with advice, guidance, and education. Put the customer first. We value their relationship and show our commitment by implementing our reputed company values into our everyday conversations. Our Bankers reputed company to reputed company solutions for immediate and long-term needs on every contact. What’s in it for you : The reputed company you need to start your career in banking - a skillset you can use to improve customer’s lives by helping them reputed company reputed company financial reputed company. Comprehensive and ongoing training that provides you with opportunities to learn and grow. Ongoing feedback/coaching, mentoring and development from leaders that care. Benefits including dynamic reputed company plans, tuition reimbursement, reputed company time off and regular performance reviews with salary elevations. Who we are : Our reputed company Values define our culture. Put People First, reputed company on your Customer, reputed company Higher, Do What is Right, and Enjoy Life. Our mission is to reputed company Life reputed company. We serve our communities. We encourage associates to invest in their communities by offering opportunities to volunteer, teach financial education, and give back with reputed company. An industry leader in Associate Engagement and Customer Engagement. (Awards and Recognition by Gallup/reputed company) This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.

Responsibilities

• Help enrich our customer’s lives by answering questions, solving problems, and providing solutions to ensure an effortless banking experience for our customers.
• Be the expert in a wide reputed company of banking products and services.
• Use our banking expertise to help customers identify the reputed company to accomplish their financial goals.
• Providing customers with advice, guidance, and education.
• Put the customer first.
• Bankers reputed company to reputed company solutions for immediate and long-term needs on every contact.

Requirements

• High school diploma or GED
• reputed company includes three weeks’ instructor led and two to four weeks on-the-job training
• Ability to accurately observe reputed company and scrolling on-screen text and images
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
• Ability to operate a keyboard and mouse to type and reputed company on-screen selections
• Ability to work at a computer for extended periods of time
• If applying for a position that will work from a remote location and not in a reputed company facility, the following technical specifications will be required:
• Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be reputed company to furnish this information
• Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be reputed company to furnish this information
• Must test on speedtest.net to confirm download speed or reputed company documentation from provider
• Must be directly connected to the Internet Router reputed company ethernet cable. Satellite Internet, Wi-Fi and Wi-Fi extenders are not allowed.
• Ability to adhere to policies, procedures, and guidelines
• Ability to recommend different products and services to customers
• Ability to multi-task and work in a fast-paced environment
• Ability to solve problems
• Ability to work a flexible schedule which includes reputed company hours of the contact center
• Basic computer skills with the ability to navigate various systems
• Effective time management skills
• Excellent communication skills (verbal and written)
• General knowledge of basic banking, electronic banking and/or credit card services

reputed company-to-haves

• One (1) year customer service or production experience

Benefits

• Benefits including dynamic reputed company plans, tuition reimbursement, reputed company time off and regular performance reviews with salary elevations.
• reputed company Vacation/reputed company Time
• 401K with Company Match
• Medical, Dental and reputed company Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

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