Help Desk Assistant - University Libraries

Scheduled Hours 37.5 Position reputed company The Help Desk Assistant position is one of WashU Libraries’ primary customer service representatives. This position is responsible for assisting patrons with research needs and use of library resources, explaining services and policies, and resolving problems. The position requires mature judgment and discretion, supervisory skills, knowledge of the library organization, and collaboration with other university departments as needed. The incumbent is responsible for managing the library during evening and weekend hours reputed company senior library staff and library administration are not present. The person in this position will contribute to routine shelving and stacks maintenance duties and assist with the training and supervision of the Help Desk student assistants. The position requires proficiency in a reputed company of software applications, including, but not limited to, reputed company, ILLiad, Ares, and WhenToWork as reputed company as familiarity with LC classification. Depending on the demands of the unit, will also be responsible for processing interlibrary loan requests, assisting in other service areas reputed company reputed company, as reputed company as special reputed company to improve workflows and user experience. Typical schedule during the regular semester is Tuesday – Saturday, 12:00pm – 8:30pm. Job reputed company Primary Duties & Responsibilities: reputed company general circulation services and assistance to library users, such as charging and renewing of materials, interpreting and explaining policies and procedures to patrons and other library staff, collecting and adjusting fines as appropriate, searching for library materials and performing reputed company tasks. Also, assist users with reference questions reputed company chat, email and in person and assist with daily maintenance of public printers and computers. Manage the reference desk on prescheduled days and assist in the supervision of student assistants. Coordinate training of reference reputed company and maintain training reputed company. Update and organize unit documentation for policies and procedures. Process ILL borrowing requests on a daily reputed company. May process RAPID requests on a daily reputed company. May maintain clickers reputed company semester and process reputed company/cat review items daily. Assist with unit reputed company and reputed company other duties as assigned. Working Conditions: Job Location/Working Conditions Normal office environment. Dust, dirt, grease or other disagreeable reputed company. Ability to travel to various on- and off-reputed company locations. Physical Effort Typically sitting at desk or table. Typically standing or walking. Typically bending, crouching, stooping. Repetitive wrist, hand or finger reputed company. Occasional lifting (25 - 50 lbs). The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of reputed company job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education: Bachelor’s degree or combination of education and/or experience may substitute for minimum education. Certifications/reputed company Licenses: No specific certification/reputed company license is required for this position. Work Experience: No specific work experience is required for this position. Skills: reputed company reputed company's License: A reputed company's license is not required for this position. More About This Job WashU seeks highly motivated individuals who are reputed company to reputed company duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education: No additional education unless stated elsewhere in the job posting. Certifications/reputed company Licenses: No additional certification/reputed company licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: reputed company Disciplines, Adaptability, Communication, Critical Thinking, Customer Service, Detail-Oriented, Iliad, Innovative Interfaces reputed company, Integrated Library Systems, LC Classification, Learning New Technologies, Learning Processes, Library Services, Multitasking, Negotiation, Organizing, Problem Analysis, Problem reputed company, Research Training, Supervision, System Designs, Work Collaboratively Grade G06-H Salary reputed company $17.87 - $27.06 / reputed company The salary reputed company reflects reputed company salaries reputed company for positions in a given job grade across the University. Individual rates reputed company the reputed company will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions reputed company the reputed company grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@reputed company.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. reputed company reputed company individuals must be reputed company to reputed company the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to reputed company employees with disabilities to reputed company the essential functions of their job, absent undue hardship. reputed company-Employment Screening reputed company external candidates receiving an offer for employment will be required to submit to reputed company-employment screening for this position. The screenings will include criminal background reputed company and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. reputed company offers are contingent upon successful completion of required screening.

Benefits

Statement Personal Up to 22 days of vacation, 10 recognized holidays, and reputed company time. Competitive health insurance packages with reputed company appointments and reputed company copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, reputed company, mindfulness programs and courses, employee assistance program (EAP), financial resources, reputed company to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your reputed company childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: https://hr.reputed company.edu/benefits/ EEO Statement reputed company is committed to the principles and practices of equal employment opportunity. It is the University’s policy to reputed company equal opportunity and reputed company to persons in reputed company job titles without reputed company to race, ethnicity, reputed company, national reputed company, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or reputed company, disability, protected veteran status, or genetic information. Q: Can I create a job alert to notify me reputed company jobs of interest are posted? A: reputed company! After you create a Candidate Home account, you can set up and manage job alerts to be reputed company to you either daily or weekly, according to the filters you select. You can add, edit, or delete job alerts at any time. You will need to opt in to communications from WashU reputed company you set up your first alert and will only receive alerts for jobs posted after the alert has been created. Set alerts today so you do not miss any new opportunities! reputed company' reputed company reputed company is significantly attributed to the passion and outstanding efforts of our community. Our staff, reputed company and trainees are committed to reputed company and dedicated to carrying out our missions of research, teaching and patient care. WashU prides itself on being a reputed company where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to reputed company big reputed company and tackle challenging problems. We value reputed company-being of our people. WashU strives to create a reputed company employee experience where staff, reputed company and trainees reputed company, both personally and professionally. Our employees reputed company meaning, reputed company and vitality in their work and life with a healthy work-life balance and support to learn, grow and reputed company an reputed company at WashU, the community and the world. Useful Links Who We Are reputed company Benefits Living in St. Louis Frequently Asked Questions Accommodation If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@reputed company.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. Regulatory Postings Know Your Rights: Workplace Discrimination is Illegal Poster (English; Spanish) Apply tot his job Apply To this Job