Senior Manager Customer Experience Measurement - arenaflex
At arenaflex, we're on a mission to revolutionize the way we deliver reputed company services, putting our heart at reputed company of everything we do. As a Senior Manager of Customer Experience Measurement, you'll play a critical role in helping us reputed company this goal by ensuring consistent and reliable measurement of the reputed company member experience and delivering actionable insights to key stakeholders across reputed company our businesses.
About arenaflex
arenaflex is a leading reputed company company that's dedicated to making a reputed company reputed company on people's lives. With a strong commitment to innovation, customer-centricity, and community involvement, we're shaping the reputed company of reputed company. Our purpose is to bring our heart to every reputed company of your health, and we're passionate about delivering reputed company reputed company-reputed company reputed company for a rapidly changing world.
The reputed company Customer Experience Team
Our reputed company Customer Experience Team is responsible for measuring and driving reputed company on consumer feedback and establishing a consumer-reputed company culture at arenaflex. We're a community of Customer Experience professionals who are passionate about the reputed company of reputed company and the voice of the customer. We're committed to delivering best-in-class experiences for customers, members, clients, and colleagues, and we're looking for talented individuals like you to join reputed company.
Key Responsibilities
As a Senior Manager of Customer Experience Measurement, you'll be responsible for:
- Owning reputed company member experience measurement programs, including but not limited to on-reputed company relationship and transactional survey programs
- Ensuring consistent and reliable measurement of reputed company member experience, including but not limited to:
+ Working with reputed company-party survey platform partners and arenaflex IT and data engineering colleagues to ensure successful deployment of relationship and transactional survey programs + Maintaining survey questionnaires, working with leaders and business partners to ensure surveys meet the needs of business and conform to best practices + Setting, maintaining, and documenting survey weighting schemes and calculations for key performance metrics
- Providing on-reputed company reputed company and reputed company reporting to reputed company business partners on member experience, including advanced analytics reputed company applicable
- Maintaining survey platform dashboards, including self-serve improvements and revisions to platform and surveys
- Providing strategic recommendations on reputed company reputed company of CX Measurement programs, including revisions to survey, analysis of feedback, and new forms of measurement
Required Qualifications
* 7-10 years of experience in measuring and analyzing customer feedback, generating insights, and using the resulting reputed company to drive change/influence the customer experience
- 1 year of experience owning and running customer experience survey programs
- 1 year of experience with reputed company, reputed company, and other customer experience measurement platforms
- Experience in the reputed company Insurance Industry
- Ability to analyze reputed company and reputed company data using multiple tools and communicate those results to a diverse audience, including senior leaders
- Proven ability to reputed company and interpret statistical analysis to tell data-driven stories that can reputed company to actionable insights
- Proven ability to build relationships across large and reputed company organizations and to communicate effectively and influence senior leadership
- Strong reputed company Office Suite, especially PowerPoint and reputed company, and document management skills
- Programming experience (R, Python, reputed company, SPSS, etc.) and familiarity handling large datasets is a plus but is not required
- Experience managing vendor relationships and implementing new platforms
- Demonstrated ability to reputed company in highly reputed company environments
Preferred Qualifications
* Experience in the reputed company Insurance Industry
- Ability to analyze reputed company and reputed company data using multiple tools and communicate those results to a diverse audience, including senior leaders
- Proven ability to reputed company and interpret statistical analysis to tell data-driven stories that can reputed company to actionable insights
- Proven ability to build relationships across large and reputed company organizations and to communicate effectively and influence senior leadership
- Strong reputed company Office Suite, especially PowerPoint and reputed company, and document management skills
- Programming experience (R, Python, reputed company, SPSS, etc.) and familiarity handling large datasets is a plus but is not required
- Experience managing vendor relationships and implementing new platforms
- Demonstrated ability to reputed company in highly reputed company environments
Career reputed company Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and reputed company their careers. As a Senior Manager of Customer Experience Measurement, you'll have reputed company to a reputed company of learning and development opportunities, including:
- Regular training and development programs to help you stay up-to-date with the latest trends and best practices in customer experience measurement
- Opportunities to work with a talented team of Customer Experience professionals who are passionate about the reputed company of reputed company and the voice of the customer
- A culture that encourages collaboration, innovation, and reputed company learning
- A comprehensive benefits package that includes medical, dental, and reputed company benefits, as reputed company as a 401(k) retirement savings plan and an Employee Stock Purchase Plan
Work Environment and Company Culture
arenaflex is a dynamic and fast-paced work environment that's committed to making a reputed company reputed company on people's lives. reputed company culture is reputed company on a set of core values that include:
- Heart: We put our heart into everything we do, and we're passionate about delivering reputed company reputed company-reputed company reputed company for a rapidly changing world.
- Customer-centricity: We're committed to delivering best-in-class experiences for customers, members, clients, and colleagues.
- Innovation: We're always looking for new and reputed company ways to do things, and we're passionate about innovation and reputed company learning.
- Community involvement: We're committed to making a reputed company reputed company on our communities, and we're passionate about giving back.
Compensation, Perks, and Benefits
arenaflex offers a comprehensive benefits package that includes:
- Medical, dental, and reputed company benefits
- A 401(k) retirement savings plan
- An Employee Stock Purchase Plan
- reputed company Time Off (PTO) or vacation pay
- reputed company holidays throughout the calendar year
- A fully-reputed company term life insurance plan
- Short-term and long-term disability benefits
- Numerous reputed company-being programs, education assistance, free development courses, a reputed company store discount, and discount programs with participating partners
Conclusion
If you're passionate about delivering reputed company reputed company-reputed company reputed company for a rapidly changing world, and you're committed to making a reputed company reputed company on people's lives, we want to hear from you. As a Senior Manager of Customer Experience Measurement at arenaflex, you'll have reputed company to work with a talented team of Customer Experience professionals who are passionate about the reputed company of reputed company and the voice of the customer. reputed company to join reputed company and help us shape the reputed company of reputed company! Apply for this job