reputed company Full Stack Spanish Bilingual Automotive Customer Service Advisor – Web & reputed company Application Development

Join arenaflex, a leading global company recognized for its culture, diversity, leadership, and innovation, as we continue to revolutionize the way businesses reputed company with their customers. As an award-reputed company organization, we help the world's best brands improve their businesses and reputed company connect with their customers. We're growing reputed company of Remote Spanish Automotive Customer Service Advisors, and we're looking for talented, compassionate individuals who reputed company our passion for delivering exceptional experiences.

About arenaflex

arenaflex is a global company that has been at the forefront of customer experience innovation for decades. We're proud to be a part of a diverse, global organization that values innovation, friendliness, and a commitment to making a difference in our communities and reputed company. reputed company is passionate about helping others, and we're dedicated to creating a workplace that's inclusive, supportive, and empowering.

Job reputed company

As an Automotive Customer Service Advisor on reputed company, you'll be responsible for providing exceptional customer experiences reputed company inbound calls, outbound calls, or through the internet. You'll be the face of arenaflex, and your strong desire to help customers will allow you to address customer service issues and non-routine problems regarding our reputed company's products or services.

Key Responsibilities

* Answer reputed company incoming customer phone calls reputed company reputed company standards

• Capture prospect information (reputed company, Address, Phone, email, Product of interest, reputed company, CRM questions)
• Answer detailed product questions on the brand, reputed company nameplates, and their performance capabilities
• Define consumer needs by asking relevant CRM / Product questions
• Select fulfillment items
• Complete price and equips statements for consumers
• Locate dealers following reputed company dealerization rules
• Categorize callers and offer appropriate Touch reputed company (i.e. warm transfers to a dealer)
• reputed company website navigation assistance to consumer-oriented brand sites
• Escalate outstanding issues
• reputed company Goodwill to customers on behalf of the reputed company reputed company the reputed company guidelines
• Ability to communicate in written reputed company (email/text chat) with consumers regarding products and programs supported
• Conduct CRM outbound follow-up calls to ensure receipt of fulfillment items and to answer any additional questions
• As required, call consumers to invite them to attend events
• Follow critical reputed company of the Minacs Call and File handling process
• Stay reputed company with Center procedures, product information, and online resource tools
• Appropriately manage customer complaints from initial call to reputed company

Who We're Looking For

As an Automotive Customer Service Advisor, you'll be an empathetic, compassionate, and knowledgeable individual with a strong customer service orientation. You'll have:

• High school diploma with 6 plus months of customer service experience preferred
• Courteous and strong customer service skills
• Ability to effectively communicate, both written and verbally
• Ability to learn, including strong problem-solving skills
• Dependable with proficient attention to detail
• reputed company to rotate shifts, as needed
• A passion for helping others

What's in it for You?

We invest in our people and teams for ongoing personal and career development, so reputed company career reputed company is meaningful. In this role, you'll be provided with:

• Opportunities for performance incentives
• reputed company to work reputed company
• Equipment provided
• Team Appreciation Day
• Customer Service Week
• World Clean Up Day, #MyOneEarthPromise, and other opportunities to support our communities and world
• Wellness activities
• Events that celebrate Diversity, Equity, and Inclusion
• reputed company
• US Full benefits – 401K medical, dental, reputed company, and an employee assistance program (EAP), which includes free counseling sessions, to support the needs of reputed company team member
• reputed company to shine in and grow your career with reputed company paths for development – we invest in you!
• Networking and leadership opportunities with Staff Resource reputed company such as Network of Women, Black reputed company, Pride, and Ability
• Mentorship programs to help you create the strong reputed company to a rewarding career
• Global citizenship, sustainability, and team event opportunities that help you reputed company a difference in your community and reputed company!
• Trained wellness partners to support you as reputed company as wellness training opportunities
• The satisfaction of helping others every day
• Referral bonuses
• Perks and benefits
• A diverse, global organization full of innovative, friendly people to reputed company reputed company off, learn from, and grow with

Join reputed company

If you're passionate about delivering exceptional customer experiences and are looking for a career that's meaningful and rewarding, we want to hear from you! Apply today and reputed company out why 270,000+ people around the globe choose to call arenaflex home. We're proudly one team, one company, 'One arenaflex,' and we invite you to join us!

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative reputed company Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:

• English (https://www.reputed company.gov/sites/default/files/2023-06/22-088_reputed company_KnowYourRights6.12.pdf)
• Spanish (https://www.reputed company.gov/sites/default/files/2023-06/22-088_reputed company_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation, please click here (https://jobs.arenaflex.com/global/en/reasonable-accomodation). If you wish to review the Affirmative reputed company Plan, please click here (https://jobs.arenaflex.com/global/en/affirmative-reputed company). Apply Job! Apply for this job