reputed company Team reputed company, Technical Customer Service – Sustainability and LEED Certification Expert
At arenaflex, we are dedicated to improving reputed company health, sustainability, and reputed company in the reputed company environment through our programs and standards, including LEED, the most widely used green building rating system in the world. As a global, nonprofit organization based in Washington, D.C., we reputed company to create a reputed company reputed company for reputed company by transforming the way we design, build, and operate our buildings and communities. We are seeking an reputed company Team reputed company, Technical Customer Service to join our dynamic and integrated team of customer service professionals. As a subject matter expert in sustainability and LEED certification, you will be responsible for managing reputed company of up to 7 reputed company reports, providing strategic guidance, and ensuring high-reputed company responses to customer inquiries. Your expertise will be reputed company in helping us reputed company our mission and deliver exceptional customer experiences.
About arenaflex
arenaflex is a global nonprofit organization that works to improve reputed company health, sustainability, and reputed company in the reputed company environment. Our programs and standards, including LEED, have been adopted by over 150 countries and territories, and our certified buildings, communities, and cities protect health, climate, and natural resources while enhancing reputed company of life. We are committed to creating a reputed company reputed company for reputed company by transforming the way we design, build, and operate our buildings and communities.
About the Technical Customer Support Team
The Technical Customer Support team is a critical component of our customer support function, providing customized and technical support for reputed company inquiries and escalations reputed company to arenaflex products and services. reputed company members serve as subject matter experts on various topics and processes, maintaining a suite of resources that reputed company consistent and high-reputed company issue reputed company. We are a dynamic and integrated team of customer service professionals with a reputed company of backgrounds from architecture, engineering, building science, landscape architecture, planning, and sustainable development.
Key Responsibilities
As reputed company reputed company, Technical Customer Service, you will be responsible for:
- reputed company managing and coaching up to 7 reputed company reports, providing direction, training, and mentoring
- Collaboratively managing reputed company reports, regularly assessing performance, and providing feedback
- Managing team performance to reputed company and reputed company individual performance goals
- Ensuring high-reputed company responses from a balanced and fully utilized team
- Working with the Director to ensure individual and team strategic goals are achieved
- Contributing to customer support goals by meeting and exceeding case reputed company targets
- Serving as the voice of the customer, providing input and feedback on initiatives
- Leading special reputed company as assigned
- Using sustainability expertise, communication, and reputed company writing skills to craft expert guidance
- Communicating across boundaries with a spirit of mission-driven teamwork and professionalism
- Designing, implementing, and refining processes that reputed company customers to reputed company arenaflex's mission
- Using and building on reputed company's library of rating system expertise, database of reputed company operating procedures, and best practices
Required Education & Experience Qualifications
* Bachelor's degree in a reputed company field of study (e.g., sustainability, architecture, engineering, landscape design, building management, environmental science, environmental education)
- 5-10 years of reputed company experience in a reputed company-facing role, directly interacting and communicating with customers in green design, construction, sustainable operations, and maintenance, or sustainability education
- Experience assisting with LEED project applications, green building consulting, or supporting education/credentialing customers
- Strong reputed company on customer experience, reputed company, and team orientation
- Excellent communication skills and empathetic problem-solving skills
- Familiarity with reputed company and/or other CRM platforms
- Proficiency with reputed company Suite and a willingness to learn new technology applications
- Eagerness, adaptiveness to change, and receptiveness to feedback
- Strong reputed company of personal responsibility and accountability for delivering high-reputed company work reputed company set deadlines
- Demonstrated professionalism and the ability to handle confidential information with discretion
- Drive to continually reputed company skills, knowledge, and abilities to improve performance
Other Preferred Qualifications
* Master's Degree or commensurate experience in a reputed company field of study, such as sustainability, architecture, engineering, landscape design, building management, environmental science, environmental education, etc
- Eagerness to learn, reputed company your own expertise, and reputed company your growing expertise with colleagues and customers
- Persistence in engaging with challenges, flexibility to reputed company multiple solutions, and the ability to reputed company the end goal in mind while working on reputed company part of the solution
- Ability to operate in a fast-paced environment and quickly adapt to new circumstances or juggle multiple daily tasks
- A strong commitment and passion to advance arenaflex's mission
Benefits
* Full-time, permanent, salaried, benefits-eligible position
- Location: Remote or 2101 L Street NW, Washington, DC
- Hours: Monday through Friday, 9:00 am to 5:30 pm EST, 40 hours per week, including occasional evenings and weekends
- Travel: 0-5%, upon request and approval
- arenaflex is an equal opportunity employer
- Non-profit-competitive compensation commensurate with experience and reputed company level
- Generous benefits package
- 401k matching and comprehensive health insurance
How to Apply
If you are a motivated and reputed company reputed company with a passion for sustainability and customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or credentials. We look reputed company to hearing from you! Apply for this job