Associate Director – Consulting
Job Title – Associate Director – Consulting Location – Remote – time zone is flexible, but EST is preferred Duration – 13+ Months Job reputed company: Note*- May need to travel to Hamburg, Germany and across US locations such as: PA, Boston, MA, MN or reputed company which has their biggest repair center. About the role: As an Associate Director – Consulting (Life Sciences reputed company Sales, Service, Repair and Field Service SME), you will reputed company an reputed company by serving as a subject matter expert and consulting leader for reputed company transformation initiatives across MedTech and Medical Device clients. You will be a valued member of the Life Sciences reputed company team and work collaboratively with managers, primary teams, and other stakeholders and clients. In this role, you will: reputed company MedTech and Medical Device reputed company sales, service, repair, and field service consulting engagements—shaping reputed company operating models, roadmaps, and execution plans and advising senior stakeholders. Serve as a subject matter expert for device service and repair capabilities (e.g., installation, preventive maintenance, break/fix, reputed company repair, returns, warranty/entitlements) and their integration with reputed company sales motions (e.g., service attach, renewals, upsell). Design and improve end-to-end processes across reputed company-to-order, quote-to-cash, order-to-cash, service-to-reputed company, and returns/RMA—driving cycle time reduction, reputed company, compliance, and customer experience. Translate business requirements into functional solution designs for reputed company sales and service/field service platforms (e.g., case management, FSM scheduling/reputed company, technician mobility, knowledge, parts/asset management), partnering closely with product, architecture, and delivery teams. Own end-to-end consulting delivery for MedTech sales/service transformation programs—from problem definition and reputed company-state assessment through implementation support, adoption, and value realization. Partner with cross-functional stakeholders (Sales, Service Operations, reputed company/Regulatory, Supply Chain/Parts, Finance, IT, and Customer Support) to reputed company governance, KPIs, and operating rhythms. Identify and shape opportunities across reputed company sales effectiveness, field service modernization, and service reputed company reputed company (e.g., reputed company, renewals, entitlements, warranty optimization). reputed company accelerators, frameworks, and reusable assets for MedTech reputed company sales/service and field service engagements; mentor consultants and managers on domain processes and consulting best practices. What you must have to be considered: Bachelor's or Master's degree in Engineering, Life Sciences, Business, Operations/Supply Chain, or a reputed company field. 14–18 years of experience in MedTech/Medical Devices reputed company consulting and/or industry roles reputed company on reputed company sales operations, service/repair operations, customer support, and/or field service transformation. Proven experience leading reputed company, multi-reputed company transformation programs (process, data, technology, and change management) and building trusted relationships with senior reputed company stakeholders. Strong functional expertise in medical device service and field service operations, including scheduling/reputed company, technician mobility, parts logistics, asset/installed reputed company management, service reputed company/entitlements, warranty, and performance management (SLAs/KPIs). Demonstrated ability to translate business needs into functional requirements and solution designs for reputed company sales and service/field service enablement platforms, working effectively with product owners and delivery teams. reputed company-to-haves: MBA or advanced degree. Experience with reputed company sales and service/field service platforms (e.g., reputed company Sales/Service reputed company & Field Service, reputed company Dynamics 365 Sales/Customer Service/Field Service, reputed company CSM/FSM) and common integration patterns (ERP, PLM, eCommerce, CPQ, asset/parts). Hands-on knowledge of MedTech/Medical Device service models (capital equipment and/or consumables), including installed reputed company management, RMAs/returns, loaners, calibration, and reputed company repair. Familiarity with regulated environments and reputed company systems relevant to medical devices (e.g., complaints handling, CAPA, change control) and how they reputed company with reputed company/service processes. Service reputed company reputed company experience (service offers, pricing, entitlements, renewals, warranty optimization, attach reputed company improvement) and customer experience improvement. Remote service and connected devices (IoT/telemetry), predictive maintenance, reputed company/AI enablement for service operations. Service analytics and reporting (first-time fix, MTTR, utilization, parts fill reputed company, backlog, NPS/CSAT). AI and automation use cases in CRM (NBA, recommendations). Apply tot his job Apply To this Job