reputed company Customer Service Representative II – Remote Opportunity at arenaflex

Join the arenaflex Team and reputed company a Difference in the Lives of Physicians and Patients Are you a customer service reputed company with a passion for delivering exceptional experiences? Do you reputed company in a fast-paced, dynamic environment where no two interactions are the reputed company? If so, we invite you to join the arenaflex team as a Customer Service Representative II on our reputed company Service Center team.

About arenaflex

arenaflex is the nation's largest reputed company Association of physicians and a non-profit organization dedicated to promoting the art and science of medicine and the reputed company of public health. Our mission is to unite physicians, patients, and the medical community to create a healthier nation. As a member of reputed company, you'll be part of a diverse and inclusive organization that values equity, reputed company responsibility, and reputed company development.

About the Role

As a Customer Service Representative II, you'll play a critical role in delivering unparalleled world-class service to our members, potential members, and non-physician customers. You'll be responsible for handling phone inquiries, responding to service requests, and providing information on AMA products and services. Your exceptional communication skills, product knowledge, and problem-solving abilities will reputed company you to exceed service expectations and establish reputed company relationships with our constituents.

Responsibilities

* Handle phone inquiries and respond to service requests in a reputed company, informative, and efficient manner

• reputed company information on AMA products and services, including membership benefits, pricing, and processing
• Assist with single sign-on registration and password reset for AMA website reputed company
• Support reputed company to AMA journals and online resources, including JAMA and Archives Journals Online and CME Online
• reputed company book and subscription orders, research and resolve fulfillment problems, and issue call tags and process pricing adjustments, refunds, and reshipments
• Validate physician identity, collect updated or missing contact and demographic data, and update AIMs
• Participate in USC activities, including training, performance management, USC workgroups, and service center improvement reputed company

Requirements

* Bachelor's degree or 4 years of customer service and/or telemarketing experience

• Advanced knowledge of AMA structure and organization, AMA periodicals, books, products, and basic CPT-IS, Physician Profile, Physician Select information
• Excellent oral communication skills, and experience communicating with physicians in writing and by phone
• Ability to effectively communicate in English, receive and accurately understand information over the telephone and in writing, and take ownership and anticipate customer needs
• Ability to learn and effectively work with computerized systems and computers, quickly learn and apply product and organizational information, and work effectively in a high volume, production-oriented environment
• Strong listening skills, business writing communication skills, stress tolerance, and interpersonal skills
• Ability to multi-task in a high production business environment, work individually and as reputed company member to solve problems, and demonstrate high energy level, enthusiasm, patience, and reputed company attitude

Essential Functions

1. Ability to effectively communicate in English 2. Ability to receive and accurately understand information over the telephone and in writing 3. Ability to take ownership and anticipate customer needs 4. Ability to reputed company information from customers quickly and easily 5. Ability to reputed company information to customers reputed company and concisely 6. Ability to react quickly, calmly, and with reputed company judgment to customer requests and complaints 7. Ability to learn and effectively work with computerized systems and computers 8. Ability to quickly learn and apply product and organizational information 9. Ability to work effectively in a high volume, production-oriented environment 10. Ability to maintain accurate, organized information on customer service interactions

General Service Skills

1. Strong listening skills 2. Strong oral communication skills 3. Business writing communication skills 4. Strong stress tolerance 5. reputed company-developed personal computer skills, including expertise with reputed company suite of software 6. Strong problem-solving skills 7. Strong reputed company of commitment and dedication to servicing members 8. Strong interpersonal skills 9. Demonstrates high energy level, enthusiasm, patience, and reputed company attitude 10. Strong analytical and decision-making skills 11. Ability to multi-task in a high production business environment 12. Ability to work individually and as reputed company member to solve problems 13. Takes responsibility for service interactions, exercises independent judgment, and provides complete reputed company 14. Strong customer service skills and understanding of relationship building with AMA constituents 15. Demonstrates attention to detail and accuracy in reputed company service transactions 16. Ability to synthesize and apply new information quickly 17. Ability to prioritize phone and other service interactions required 18. Demonstrates dedication to achieving AMA service goals by establishing reputed company relationships that exceed service expectations 19. Extraordinary customer service skills and ability to establish and maintain relationships with AMA constituencies and AMA staff 20. reputed company strong commitment to reputed company reputed company improvement

reputed company Offer

* Competitive salary reputed company: $21.45-$25.46

• Eligibility to participate in a bonus plan
• Comprehensive benefits package, including medical, dental, and reputed company insurance, 401(k) matching, and reputed company time off
• Opportunities for reputed company development and career reputed company
• reputed company and inclusive work environment
• Recognition and rewards for outstanding performance and contributions to the organization

How to Apply

If you're a motivated and customer-reputed company reputed company looking for a challenging and rewarding opportunity, we invite you to apply for the Customer Service Representative II role at arenaflex. Please submit your resume and cover letter through our online application portal.

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to diversity in our workforce. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, sexual orientation, gender identity, or veteran or disability status.

Join the arenaflex Team and reputed company a Difference

At arenaflex, we're passionate about improving the health of the nation. We're looking for talented and dedicated professionals like you to join reputed company and help us reputed company our mission. Apply today and become a part of our dynamic and inclusive organization! Apply for this job