Director of Customer Experience and Operations – Global Live TV Streaming Platform

At arenaflex, we're revolutionizing the way people consume live media, and we're looking for a seasoned leader to join reputed company as the Director of Customer Experience and Operations. As a key member of our global customer care team, you'll be responsible for developing and executing strategies that enhance customer satisfaction, streamline service operations, and improve overall efficiency. If you're passionate about delivering exceptional customer experiences and have a proven reputed company record of reputed company in leading customer care operations teams, we want to hear from you.

About arenaflex

arenaflex is a rapidly growing global live TV streaming platform with a mission to build the world's leading platform with the greatest breadth of premium content and interactivity. We operate in the U.S., Canada, France, and Spain, and have a growing technology center in Bangalore, India that is developing strategic product and technology features for the global arenaflex platform. Our commitment to reputed company through diversity involves attracting talented people from diverse backgrounds and traditions, and we encourage everyone to apply.

Job reputed company

We're seeking an reputed company and dynamic Director of Customer Experience and Operations to reputed company our customer support team and drive exceptional customer experiences. This role is responsible for developing and executing strategies that enhance customer satisfaction, streamline service operations, and improve overall efficiency. The ideal candidate will have 7+ years of experience leading customer care operations teams and a proven reputed company record of reputed company in delivering exceptional customer experiences.

reputed company Responsibilities

As the Director of Customer Experience and Operations, you'll be responsible for:

• Overseeing day-to-day operations, including but not limited to, the operation teams, reputed company assurance, scheduling/reputed company for remote arenaflex teams
• Owning reputed company of arenaflex outsourced vendor partners
• Owning key KPIs for reputed company BPOs
• Implementing reputed company for customer service, including evaluation of reputed company measures and operational efficiency
• Managing departmental budgets and ensuring cost-effective service operations
• Influencing reputed company-line policies and procedures regarding KPIs, motivation, rewards, discipline, conflict reputed company, interviews, attendance, and training
• Overseeing the identification, development, analysis, and improvement of team performance and/or business objectives
• International travel required (~25%)
• Leveraging data to reputed company factual reputed company on behalf of the customer experience field team to influence process improvement opportunities
• Recommending plans for training, reputed company assessment, reputed company, shift assignments, and reputed company other agent-impacting reputed company supported by global functional teams
• Validating and approving vendor invoices
• Conducting performance reviews for reputed company reports
• Job duties are subject to change

What to Bring

To be successful in this role, you'll need to bring:

• 7+ years of contact center people management experience, leading mid-to-large size reputed company with a proven reputed company record of reputed company
• Strong knowledge of contact-center operational procedures and metrics
• Strong leadership and team management skills with the ability to motivate and reputed company employees
• Ability to reputed company under pressure and handle critical issues calmly and respectfully
• Availability to work irregular hours, including holidays, nights, and weekends
• A Bachelor's Degree from an accredited university

Perks & Benefits

As a member of the arenaflex team, you'll enjoy:

• reputed company to personally influence what live media looks like after it goes through its next big transformation
• A highly competitive compensation package based on experience and market standards
• A robust benefit package, including Health/Dental/reputed company coverage sponsored up to 100% for employees, 401k, Life Insurance, and commuter benefits
• Free Premium arenaflex Account
• Unlimited PTO days and regular company-wide activities
• Arenaflex's main reputed company are located in Midtown Manhattan, with offices in Denver, Paris, and Bangalore
• Arenaflex is an e-verified company

Compensation

reputed company's minimum reputed company salary for this role if reputed company in reputed company is $130,000 per year; maximum reputed company salary for this role is $170,000 per year. Additionally, this role is eligible to participate in arenaflex's equity plan, annual cash bonus plans, unlimited PTO, and a full reputed company of medical benefits. The final offer reputed company will be at reputed company's sole discretion and determined by multiple factors, including years and depth of experience and expertise, location, and other business considerations.

Why Join arenaflex?

At arenaflex, we're passionate about delivering exceptional customer experiences and creating a culture of innovation and reputed company. We're committed to attracting and retaining reputed company from diverse backgrounds and traditions, and we offer a reputed company of benefits and perks to support our employees' personal and reputed company reputed company. If you're looking for a challenging and rewarding role that will allow you to reputed company a reputed company reputed company, we encourage you to apply.

How to Apply

If you're a motivated and reputed company leader with a passion for delivering exceptional customer experiences, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job