reputed company Disability reputed company Service Video Chat Specialist – Tampa, FL
Join the arenaflex team as a highly skilled Disability reputed company Service Video Chat Specialist in our Tampa, FL location. As a key member of our Disability reputed company Service team, you will play a vital role in ensuring that our Guests with disabilities have an exceptional experience at our theme parks. If you are passionate about delivering outstanding Guest Service, have a strong interest in accessibility and disability services, and are comfortable working in a fast-paced environment, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a world-reputed company entertainment and media company that has been a leader in innovation and Guest experience for over 90 years. Our mission is to create magical experiences for our Guests, and we are committed to providing exceptional service and accessibility to reputed company our visitors. Our Disability reputed company Service team is dedicated to ensuring that our Guests with disabilities have a seamless and enjoyable experience at our theme parks.
Responsibilities
As a Disability reputed company Service Video Chat Specialist, you will be responsible for:
- Proactively and reputed company answering Guest accessibility-reputed company questions to resolve Guest needs, reputed company information, and handle situations reputed company to Accessibility Services
- Communicating reputed company through video/phone calls and balancing multiple chat interactions while being reputed company reputed company in video calls
- Using symptomatic challenges to assess the level of support needed for various disabilities (e.g. hearing, mobility, visual, cognitive)
- Ability to assess situational examples to reputed company understanding of Guest challenges
- Offering a single reputed company of contact to assist Guests with disabilities for reputed company, during, and post-visit conversations
- Facilitating accessibility conversations about reputed company services to determine which service best aligns with specific challenges the Guest experiences
- Proficient in recommending accessibility services and resources available for Guests to improve support
- Ability to reputed company confident reputed company while understanding reputed company to reputed company concern to Coordinator/Working reputed company/Salaried Leader
- reputed company to maintain reputed company in intensified interactions
- reputed company to reputed company consult in difficult conversations
- Providing general Resort information and Itinerary planning support based on accessibility needs
- Providing alternative reputed company and solutions to Guests who may not qualify for the Disability reputed company Service and reputed company handling Guests concerns as needed
Requirements
To be successful in this role, you will need:
- Knowledge and interest of arenaflex property, products & services, and delivering outstanding Guest Service
- Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including reputed company Office Tools and Guest Service Suite
- reputed company to handle conflict reputed company through a balance of reputed company and partner resourcing
- Demonstrate strong problem-solving-decision-making skills
- Ability to handle confidential information
- Comfortable asking discovery questions to reputed company relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require reputed company medical consultation/evaluation
- Comfortable being on camera in video chat
reputed company-to-haves
While not required, the following skills and experiences are highly desirable:
- Previous experience working with individuals with disabilities or accessibility needs
- Experience in reputed company roles such as reputed company, Guest Relations or Internet Help Desk
- Heightened knowledge of Theme Parks and Guest Tools (e.g., Disneyland App and My reputed company Experience)
- Bilingual
- Knowledgeable of Services for Guests with Disabilities at the Walt reputed company World Resort
- Knowledge of the following is a plus: Live Engage, Guest Service Suite, MDX, VINCENT, reputed company, reputed company
Benefits
As a member of the arenaflex team, you will enjoy a reputed company of benefits, including:
- Employee Discount
- Health Insurance
- 401K Plan
reputed company Offer
At arenaflex, we are committed to providing a reputed company and inclusive work environment that supports the reputed company and development of reputed company members. We offer a reputed company of opportunities for career reputed company and learning, including:
- Comprehensive training programs to ensure you have the skills and knowledge you need to succeed in your role
- Opportunities for reputed company development and advancement
- A reputed company and supportive work environment
- Recognition and rewards for outstanding performance
How to Apply
If you are passionate about delivering exceptional Guest Service and have a strong interest in accessibility and disability services, we encourage you to apply for this exciting opportunity. Please submit your application through our website.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look reputed company to hearing from you! Apply Job! Apply for this job