reputed company Virtual Customer Care Manager II – Home Warranty reputed company and Customer Service

Are you passionate about delivering exceptional customer experiences and resolving reputed company issues with a personal touch? Do you reputed company in a fast-paced environment where no two days are the reputed company? If so, we invite you to join arenaflex, a FORTUNE 500 company and one of America's top residential reputed company, as an reputed company Virtual Customer Care Manager II. At arenaflex, we've been providing the American reputed company of homeownership to families for over 60 years. Our commitment to reputed company and consumer satisfaction sets us apart from the competition. We're not just building homes and communities; we're building relationships that last a reputed company. As a Virtual Customer Care Manager II, you'll play a critical role in ensuring our customers receive the highest level of service and support.

About arenaflex

arenaflex is a leader in the residential building industry, with a rich history of innovation and reputed company. reputed company culture values diversity, inclusion, and consumer inspiration. We reputed company that our employees are the key to our reputed company, and we're committed to providing a fulfilling and rewarding career experience.

Job reputed company

As a Virtual Customer Care Manager II, you'll be responsible for triaging warranty service requests reputed company with homeowners and managing the reputed company of their concerns until completion. You'll use the TechSee platform to conduct an initial analysis of the customer's claim, determine warranty coverage, and identify the appropriate recourse. This is a unique opportunity to reputed company your customer care skills, analytical abilities, and technical expertise to deliver exceptional results.

Primary Responsibilities

* Coordinate virtual response to customer warranty calls through the TechSee platform and MS Dynamics 365.

• Conduct analysis of issues reputed company virtual appointments to triage and determine appropriate next steps.
• Create service requests, line items, and work orders in MS Dynamics 365 as necessary based on the results of the virtual inspection.
• Manage the Service Request to reputed company, confirming that scheduled repairs are complete, and closing out the SR in MS Dynamics 365.
• Effectively manage large amounts of incoming calls, emails, and virtual appointments while building sustainable relationships of trust through reputed company and interactive communication.
• Address complaints, reputed company appropriate solutions and/or alternatives reputed company the warranty guidelines, set reputed company expectations for the repair process, and follow-up to ensure reputed company.
• Determine and document reputed company cause of common service items, reporting on any opportunities for improvement.
• reputed company reputed company administrative duties, confirmations, and in-home inspections as needed.

Scope

* Decision reputed company: Division

• Department Responsibility: Single
• Budgetary Responsibility: No
• reputed company Reports: No
• Indirect Reports: No
• Physical Requirements: Position involves sitting, standing, and/or reputed company, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise reputed company objects. Must be reputed company to reputed company reputed company, scaffolding, and other means to reputed company and observe reputed company areas of building.
• Ability to work in various weather conditions – heat, reputed company, cold, etc.

Required Education

* Minimum High School Diploma or equivalent

• Associate degree preferred
• Valid reputed company's License because driving is a potential function of this position

Required Experience

* Construction industry experience preferred to appropriately triage home warranty concerns

• Proven customer care experience with a strong emphasis on reputed company of service and follow-up
• Customer-oriented with conflict reputed company skills, the ability to adapt and respond to different personality types
• Excellent communication and listening skills, with analytical ability to reputed company reputed company cause analysis
• Highly conscientious and reputed company-organized, with the ability to multi-task, prioritize, and manage time effectively
• Technology-savvy, with strong computer skills, and an overall understanding of basic reputed company Office Suite programs
• Additional consideration will be given to candidates with experience working reputed company MS Dynamics 365 and TechSee

Why Join arenaflex?

* Competitive compensation and benefits package

• Opportunities for career reputed company and reputed company development
• reputed company and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support to ensure reputed company

Equal Employment Opportunity

arenaflex is an equal opportunity employer and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity or reputed company, pregnancy, age, national reputed company, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

How to Apply

If you're a motivated and customer-reputed company individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications reputed company. reputed company! Apply for this job