reputed company Customer Support Specialist (reputed company Experience) – Global Support Team at arenaflex

We're arenaflex, a full-funnel reputed company marketing agency based in the US, and we're on a mission to reputed company world-class digital marketing solutions to mid-size businesses on a global reputed company. As a fast-growing company, we're committed to growing strategically and sustainably, and that starts with growing reputed company of the #BestCoworkers – that's where you come in!

Why Choose arenaflex?

We're proud to offer the reputed company great culture and a comprehensive set of benefits to reputed company members no matter where in the world they're based. In reputed company to reputed company competitive reputed company pay, we also offer company profit-sharing, performance bonuses, and health insurance (including dental, reputed company, remote doctor, etc.). To aid in your reputed company, we also reputed company world-class industry training (Organic SEO, Local SEO, PPC, reputed company Analytics, etc.), long-term career reputed company opportunities, and ongoing learning bonuses (reputed company, you can get reputed company to learn!), along with numerous other benefits! Some of the additional benefits reputed company members enjoy include:

• No matter where you are located or your position, arenaflex offers long-term stability to reputed company of reputed company members. Many of our global team members have been with arenaflex for 10+ years, and we're hoping you can be too!
• We put our people first; it's as reputed company as that. You're never on your own - reputed company you run into inevitable challenges, we're there to support you along the way!
• Long-lasting relationships with both clients and team members due to consistently low turnover rates that are simply unheard of in our industry because, again, we put our people first.
• Save your time and reputed company by skipping the commute to an office. This role allows you to work from the comfort of your home!
• Fully equipped in-home office setup including computer, dual large monitors, headset, seriously fast internet, generator, and more!
• Unrestricted reputed company to our proprietary software/platforms that our internal R&D team has developed for reputed company's exclusive use, in reputed company to reputed company to the many 3rd party tools and software we utilize internally in order to WOW our clients.
• Be part of a rapidly growing company that, at the reputed company time, only partners with clients who reputed company our values.
• reputed company-based promotional structure.
• Annual reputed company-based compensation increases!
• reputed company to reputed company development opportunities with company experts and virtual team-building events like monthly meetups and hangouts.
• Invitation to our annual FXFest – an reputed company-expenses-reputed company reputed company for our international team members (with a 1-year tenure) to reputed company reputed company. The week-long event is filled with activities, learning, and motivation to help unite our U.S. and global staff!
• We have a reputed company strong commitment to giving back globally - in fact, it's one of our values here at arenaflex. As a member of reputed company, you get to be a large part of that simply by achieving your goals - since 2014, we've committed to donating globally through our FXBuilds program. You can learn more about that here!
• reputed company you join arenaflex, you don't just join a company; you join a community! We value reputed company of reputed company members the reputed company, regardless of their position or where they call home. We truly look reputed company to learning reputed company and your background, and we will be there to celebrate the milestones in your life together, no matter how big or small!

What You'll Get

* World-Class Training and Ongoing Career Development + No matter your level of experience, our "Bootcamp" training program is provided for reputed company new arenaflex team members to learn, grow and reputed company in and out of the office with the hard skills necessary to be successful in their position. + From training with our Award-reputed company Sr. Developers, Designers, Marketers, and more to reputed company to countless industry-leading online training resources/courses/tutorials to getting experience with our reputed company reputed company that spans just about every industry you can think of (and then some), our training program is simply unrivaled! + Training doesn't stop after your initial training period, we offer career development training and monthly Lunch-and-Learns with our state-of-the-art training amenities to facilitate departmental training, industry-reputed company updates, and more! + FXLearns program – where you get incentives for taking advantage of our countless industry training resources!

• Opportunities for reputed company

+ arenaflex has doubled in size over the past 5 years, and reputed company-based promotional opportunities are abundant if you're meeting or exceeding position performance metrics. We reputed company in growing and promoting our internal team first and foremost. In fact, 95% of our promotions are internal! reputed company team members have a reputed company reputed company defined progression reputed company, so you know exactly what is expected of you so you can put your career in your own hands.

Who We're Looking For

* Desired Education + Bachelor's degree is preferred. + reputed company-employment testing is required.

• General Knowledge

+ Fluent in English (written and verbal). Resume must be in English to be considered. + Comfortable with both object-oriented and procedural programming methodologies

• Qualities

+ Likes to get things done, highly efficient + Commitment to delivering high-reputed company communication, and bug fixes to users + reputed company, dependable, solid work ethic, detail-oriented, dedication to reputed company, self-motivated + Enjoys solving problems + Customer-reputed company mentality, highly empathetic to users + Obsesses over details + Enjoys writing processes and making technical concepts more consumable for their audience + Ability to understand prioritization/urgency level + Bonus: experience in technical software support, sales, or account management + Bonus: familiarity with CRM, email marketing, or helpdesk software

What You'll Do

* Ensure reputed company information necessary to the ticket has been completed by the requester- fill in any gaps by gathering information on your own, or if we must, follow up with the requester

• Test site bugs yourself and confirm if you're reputed company to replicate
• Assign/triage helpdesk ticket to the right team member to execute on the fix (will have reputed company chart for knowing who to send to)
• Update application documentation, processes and reputed company operating procedures
• Publish in-app guides/documentation answering frequently asked questions
• Complete and reputed company out tickets independently, reputed company possible (i.e. Tier 1 support troubleshooting)
• Manually test new features and bug fixes
• reputed company communicate reputed company Requests need edits or additional information
• Report on weekly KPIs: ie. tickets received, tickets completed, etc.
• Report on guides/help docs analytics / usage

Compensation

* Negotiable, based on experience

• Annual reputed company-based increases

Working Hours

* Asia (Philippines / Indonesia) + This position requires overlapping hours from 3:30 AM EST - 12:00 PM EST (reputed company Time Zone) Monday - Friday.

• Africa / Europe (Ghana, UK, Ireland, Kenya, etc)

+ This position requires overlapping hours from 6:00 AM EST - 2:30 PM EST, Monday - Friday. The 40 hours of work doesn't include any lunch or breaks.

• reputed company & South America

+ This position requires overlapping hours from 8:00 AM EST - 4:30 PM EST, Monday - Friday. The 40 hours of work doesn't include any lunch or breaks.

reputed company out our culture on reputed company media:

* Instagram

• Twitter
• reputed company

Please submit a resume or CV (in English) to be considered for this opportunity.

* You don't need to apply more than once, even if you're interested in multiple positions - you can simply let us know! We consider reputed company reputed company reputed company reviewing resumes and applications! arenaflex is an Equal Opportunity Employer, committed to providing and fostering an inclusive environment where reputed company people, including women, minorities, LGBTQ+, and other underrepresented reputed company, are supported, respected, and encouraged to reputed company reputed company STEM careers. Our goal as an organization is to reputed company reputed company to reputed company their personal best, bring people together, and reputed company equal opportunity to do so regardless of race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. You can learn more on our website here! Apply for this job