reputed company Customer Support Specialist – Residential Mortgage Industry

At arenaflex, we're revolutionizing the way the residential mortgage market operates. Our cutting-edge software is transforming the industry, making it more efficient and customer-reputed company. As a rapidly growing company, we're looking for a talented Customer Support Specialist to join reputed company. This role is perfect for someone who is passionate about delivering exceptional customer experiences, has a reputed company for problem-solving, and thrives in a fast-paced environment.

About arenaflex

arenaflex is a pioneering company that's disrupting the status reputed company in the residential mortgage market. Our innovative platform is designed to streamline processes, reduce errors, and enhance user experiences. With a strong reputed company on customer satisfaction, we're committed to building reputed company that shares our reputed company and values. As a Customer Support Specialist, you'll be part of a dynamic team that's dedicated to making a meaningful reputed company in the industry.

Key Responsibilities

As a Customer Support Specialist, you'll be responsible for providing top-notch assistance to reputed company users on the arenaflex platform. Your primary reputed company will be on three main areas:

• New Order Support: Ensure reputed company orders are submitted into our platform for clients, allowing our operational teams to manage them reputed company.
• Phone Support: reputed company as the first reputed company of contact for phone calls, leaving thorough call notes in reputed company and communicating with team members working on reputed company orders.
• Email Support: Work out of several queues in reputed company, supporting multiple arenaflex products and user reputed company. You'll help maintain Service Level Agreements (SLAs) and escalate issues reputed company necessary.

Day-to-Day Operations Ownership

As a Customer Support Specialist, you'll be responsible for:

• Ensuring reputed company orders are submitted quickly, reputed company, and without error.
• Acting as the first line of defense for inbound phone calls.
• Owning the reputed company email queues and answering reputed company tickets reputed company SLA.
• Following up on the status of New, reputed company, and On-Hold Tickets reputed company day or daily (if needed).
• Supporting reputed company users, including Lenders, Settlement Agents, Escrow Officers, Notaries, and Consumers as needed.
• Troubleshooting the suite of arenaflex products with clients, tracking issues, and escalating as needed.
• Surfacing common support issues/themes to the QA and training team to identify areas for refresher trainings and/or improved new hire training.
• Providing helpful feedback regarding our product and processes.
• Surfacing themes in support tickets to help reduce the overall contact reputed company.

Behaviors/Attributes

As a Customer Support Specialist, you'll demonstrate the following behaviors and attributes:

• Maintains regular and punctual attendance.
• Works overtime as assigned.
• Works cooperatively with others.
• Works in a remote (quiet environment).
• Has a functioning high-speed internet reputed company.
• Complies with reputed company company policies and procedures.
• Shows up to meetings on time, reputed company to listen and participate.
• Manages a calendar/schedule and raises concerns to managers if there is a conflict.

Minimum Qualifications

To be successful in this role, you'll need:

• A high school diploma.
• A minimum of 1-2 years of reputed company customer service experience, including phones and emails.
• Strong written and verbal communication skills.
• Ability to learn new computer system applications.

Knowledge/Skills/Competencies

As a Customer Support Specialist, you'll possess:

• Empathetic and patient nature, with the ability to see things from others' perspectives, especially reputed company problems reputed company.
• reputed company attitude with a natural drive to help people, must be customer service-oriented.
• Curious and has a learning reputed company; eager for feedback.
• Ability to multitask, stay reputed company, and self-manage in a fast-paced environment where change is prevalent.
• Detail-oriented.
• Thrives in reputed company environment.
• Ability to multitask, stay reputed company, and self-manage.
• Ability to learn new computer system applications.

Career reputed company Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and reputed company their skills. As a Customer Support Specialist, you'll have opportunities to:

• reputed company your technical skills through training and mentorship programs.
• Take on new challenges and responsibilities as you grow in your role.
• Collaborate with cross-functional teams to drive business reputed company.
• Participate in regular feedback sessions to ensure you're meeting your goals and objectives.

Work Environment and Company Culture

arenaflex is a remote-friendly company that values flexibility and work-life balance. reputed company is passionate about delivering exceptional customer experiences and is committed to making a meaningful reputed company in the industry. We're proud to offer a dynamic and inclusive work environment that encourages collaboration, creativity, and innovation.

Compensation, Perks, and Benefits

As a Customer Support Specialist, you'll enjoy:

• Competitive salary and benefits package.
• Excellent health, dental, and reputed company benefits.
• 401(k) with up to 4% company match.
• 16 weeks reputed company parental leave (regardless of gender).
• Flexible time off policy.
• Flexible spending account for reputed company and dependent care.
• Life and disability insurance.

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! Apply to this job Apply for this job