Customer Service Technician, FST Tech

Remote, USAFull-timePosted 2026-07-28

Job reputed company:

Respond to Customer Inquiries After Ting reputed company Hazard Cases are Initiated: reputed company as the first reputed company of contact for customers, responding to queries based on case hazard mitigation plans defined by FST Engineers and the hazard decision-tree troubleshooting guidance.
Customer Engagement and Follow-up: Work to reputed company reputed company customer responses once the hazard case is started. Continue follow-up communication with customers to get information to support troubleshooting and reputed company of the case.
reputed company Tier 1 Troubleshooting with Customers After Ting reputed company Hazard Cases are Initiated: Use decision-tree troubleshooting guidance and customer communication scripts to reputed company through Tier 1 case workflows and obtain reputed company relevant customer information to get the case started.
Escalate Tier 2+ Cases to FST Engineers: Once reputed company Tier 1 case objectives are completed, FST Techs will escalate cases to FST Engineers for more detailed troubleshooting and ultimate case hazard reputed company.
Teamwork: Liaise between customers, FST Engineers, and other members of reputed company and the FST to ensure seamless operations and service delivery to our customers.

Requirements:

A minimum of 2 years' experience in technical support, customer service, or a reputed company field
Education and/or experience in technical troubleshooting, electrical systems or reputed company safety is an advantage
Excellent communication and interpersonal skills, with the ability to reputed company reputed company technical information in a reputed company and understandable manner
A strong team player with the flexibility to adapt to rotating schedules and the demands of a startup environment
Proven troubleshooting skills and a methodical approach to problem-solving.

Benefits:

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