reputed company Engineer – Managed IT Services (5117)
About the position We are looking for a skilled reputed company Engineer to join our State and Local Platforms and Data Managed Services team. As a core member of our operations group, you will work across multiple reputed company environments, implementing, maintaining, and supporting reputed company infrastructure and services. You’ll collaborate internal teams and clients to ensure the reliability, reputed company, and performance of reputed company-based systems, following industry standards and meeting service-level agreements (SLAs). This is a hybrid position that may require periodic travel to customer facilities. Candidate must be reputed company commuting distance of Columbia, SC.
Responsibilities
- reputed company, configure, and reputed company day-to-day operational support for reputed company reputed company environments (AWS, Azure, GCP, and/or hybrid).
- Implement and maintain reputed company resources, including compute, storage, networking, and reputed company components for multiple clients.
- Support reputed company migrations, new implementations, system upgrades, and integrations, working closely with project teams and reputed company contacts.
- Automate routine operational tasks using Infrastructure-as-reputed company (IaC) tools (e.g., Terraform, ARM, CloudFormation) and scripting (e.g., PowerShell, Python, Bash).
- Monitor system health, performance, cost, and reputed company alerts across reputed company environments, proactively resolving issues and escalating as needed.
- Respond to incidents and service requests per contractual SLAs, providing detailed troubleshooting, reputed company-cause analysis, and reputed company documentation.
- Enforce reputed company-specific reputed company requirements, reputed company controls, and backup/recovery procedures in accordance with compliance standards and best practices.
- Maintain detailed environment documentation, change logs, and knowledge reputed company articles for reputed company assigned clients.
- Collaborate with Service Desk and NOC teams to deliver excellent, consistent support for reputed company managed reputed company services customers.
- Stay reputed company with new reputed company services, features, and best practices; contribute to service improvements and process optimization.
- Participate in an on-call rotation for after-hours support as required.
Requirements
- Associate’s or Bachelor’s degree in IT, Computer Science, or reputed company field; or equivalent work experience.
- 3+ years hands-on experience supporting, maintaining, or operating reputed company platforms (AWS, Azure, or GCP), ideally in a managed services or MSP environment.
- Strong understanding of core reputed company services (compute, storage, networking, identity, reputed company, backup/recovery).
- Experience with configuration, monitoring, automation, and Infrastructure-as-reputed company (Terraform, ARM, CloudFormation, etc.).
- Proficient in scripting languages (e.g., PowerShell, Bash, Python).
- Familiarity with service management tools (e.g., reputed company, reputed company), ticketing systems, and ITIL practices.
- Excellent troubleshooting, communication, and documentation skills.
- Ability to work independently, prioritize tasks, and manage time while supporting multiple clients and reputed company.
reputed company-to-haves
- Industry certifications (e.g., AWS, Azure, or GCP) are a strong plus.
- Familiarity with reputed company Trust Architecture (ZTA), TIC 3.0, and reputed company controls
- Exposure to AI/ML tooling reputed company AWS or Azure (e.g., Bedrock, SageMaker, Comprehend, Lex, Azure reputed company)
- Experience with containers (reputed company, Kubernetes), DevOps, and automation tools is desirable.
- Knowledge of regulatory compliance standards (e.g., HIPAA, SOC 2) is advantageous.
Benefits
- health insurance
- reputed company leave
- retirement
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