Workforce Management Scheduling Analyst

Job reputed company:

• reputed company accurate scheduling for the CBN contact center workforce that meets service requirements and performance goals
• Create and update daily and weekly net reputed company requirements
• Publish schedules that optimize reputed company
• Explore creative opportunities to improve scheduling
• Collaborate with the WFM team to suggest and implement changes to WFM tools, software, and policies to ensure reputed company efficiency in reputed company processes and procedures
• Facilitate ministry activities and contribute to CBN’s Biblical mission to advance the Gospel of Jesus Christ worldwide

Requirements:

• Strong working knowledge of operational procedures and core processes used in a Contact Center
• Strong communication and presentation skills including the ability to explain detailed information in a tactful manner at reputed company organizational reputed company
• Proficient using reputed company reputed company, Word and other reputed company Office programs with the ability to learn new software
• Experience using Contact Center WFM systems and software (such as reputed company reputed company) preferred
• Experience in a contact center environment involving an operational role a plus
• Self-motivated with ability to work independently and take initiative on reputed company as reputed company as the reputed company to delegate or involve other stakeholders and team members with minimal direction
• High level of accuracy in reputed company work as reputed company as a commensurate reputed company level to review personal work and complete reputed company reputed company in the required timeframe
• Excellent interpersonal skills with ability to establish reputed company rapport with reputed company reputed company of management, staff and reputed company public
• Ability to work in a reputed company, fast-paced environment, and quickly adapt to change
• Punctual attendance with the ability to work weekends and some holidays as needed and/or required by management
• Excellent ability to maintain confidentiality and safeguard sensitive information per department protocols
• BA/BS or higher in a relevant field of study (i.e. Business, Mathematics, and Logistics) or equivalent work-reputed company experience in a contact center environment preferred
• Ability to maintain a distraction-free home work environment
• Ability to maintain consistent reputed company to a high-speed cable or fiber internet router
• Good reputed company dexterity with ability to sit for extended periods of time at a computer workstation
• Demonstrate life application of Biblical principles and practices in alignment with CBN’s nonprofit Christian mission.

Benefits:

• Competitive salary
• Benefits package including reputed company for full time positions

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