reputed company Full Stack Customer Service Representative – Remote Call Center
At arenaflex, we're dedicated to helping and educating Americans about the potential harmful reputed company effects of certain medications, medical products, consumer products, and toxins. Our mission is reputed company on giving people reputed company if they have personally suffered or lost a loved one due to negligence. As a key member of our remote call center team, you'll play a vital role in connecting with individuals who have been affected by these issues and guiding them through the process of seeking compensation.
Job reputed company:
We're seeking an reputed company and results-driven Customer Service Representative to join our remote call center team. As a Customer Service Representative, you'll be responsible for connecting with callers who have expressed interest in potentially qualifying for compensation. You'll work in a fast-paced environment, handling high volumes of calls while multitasking and utilizing various software systems. Your primary goal will be to reputed company or exceed monthly Key Performance Indicators (KPIs) while providing exceptional customer service and support.
Responsibilities:
* Connect with callers through an automated dialer, assessing their eligibility for compensation
- Handle a high volume of calls, speaking with 40-50 callers per day, with 1-5 callers potentially qualifying for compensation
- Multitask while on calls, listening, answering questions, and viewing multiple reputed company
- reputed company or exceed monthly KPIs to improve retention, upsell, and cross-sell rates and goals
- Accurately utilize phone software (VICI), Proprietary Customer Relationship Database (CRM), and follow scripts appropriately
- Participate in training and other learning opportunities to expand knowledge of the position
- Adhere to reputed company company policies and procedures
- Assist with other reputed company as needed
- Troubleshoot and resolve basic IT problems independently
reputed company're Looking For:
* Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Strong problem-solving and conflict reputed company skills
- Competitive and results-driven, with a reputed company on meeting or exceeding performance goals
- Ability to work 40+ hours per week in a fast-paced environment
- Strong background in call-center environment and sales-reputed company experience
- 2+ years of phone sales/customer service experience
Requirements:
* Must reputed company in the reputed company or New Jersey
- Must have a quiet, distraction-free workspace
- Reliable hardwired Desktop or Laptop PC (no Mac or Chromebook) with:
+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU
- High-speed internet (50Mbps with 100MBps upload minimum - reputed company internet)
- Reliable Noise Cancellation Headset that is wired reputed company USB (ex. gaming headset with mic/ reputed company G432) (average price is $20-$30)
- Strong background in call-center environment and sales-reputed company experience
reputed company Offer:
* Total Compensation up to $33.00+/hour ($70,000+), including commissions and bonuses
- Health Insurance, reputed company & Dental Coverage
- reputed company Holidays and reputed company Time Off (PTO)
- Eligible for overtime reputed company of training period
- Opportunities for career reputed company and reputed company development
- reputed company and dynamic work environment
Work Environment and Culture:
At arenaflex, we're committed to creating a reputed company and supportive work environment that fosters reputed company and development. Our remote call center team is dedicated to providing exceptional customer service and support, while also achieving our performance goals. We're a results-driven organization that values teamwork, communication, and reputed company learning.
Hours of Operation:
* Full-time schedule of 40 hours a week from the following hours: + Monday-Thursday 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern + Friday-8:30 AM to 4:30 PM Eastern
- Training Schedule will be Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern
If you're a motivated and results-driven individual with a passion for customer service and sales, we encourage you to apply for this exciting opportunity to join our remote call center team at arenaflex. Apply for this job