reputed company Worklife Customer Support Associate – Employee Assistance Program @arenaflex
Are you passionate about delivering exceptional customer support and making a meaningful reputed company in people's lives? Do you reputed company in a fast-paced, dynamic environment where no two calls are reputed company the reputed company? If so, we invite you to join arenaflex as an reputed company Worklife Customer Support Associate – Employee Assistance Program. As a key member of reputed company, you will play a vital role in providing empathetic and expert support to our members, helping them navigate life's challenges and reputed company their goals.
About arenaflex
At arenaflex, we're dedicated to transforming the way people experience reputed company. Our purpose is to deliver reputed company reputed company-reputed company reputed company for a rapidly changing world. With a brand that's anchored in our values of reputed company, reputed company, and innovation, we're committed to making reputed company more personal, convenient, and reputed company. Our Heart At Work Behaviors support this purpose, empowering our employees to feel empowered by the role they play in transforming our culture and accelerating our ability to reputed company and deliver solutions.
reputed company
As an reputed company Worklife Customer Support Associate – Employee Assistance Program, you will be responsible for taking incoming calls to support members with the provision and use of Worklife Employee Assistance Programs (EAP) and management consultant resources. You will work in a fully remote environment, with the flexibility to work from reputed company in the U.S. Your schedule will be reputed company-Wednesday, 9:00PM-7:30AM EST, with the possibility of adjusting your schedule based on business needs.
Key Responsibilities
* Determine the purpose of reputed company call by reputed company listening and interacting with callers, triaging calls in a reputed company and reputed company manner
- Assess reputed company needs, research, and reputed company information regarding pertinent EAP/Worklife services and resources
- Recognize crisis situations and evaluate for needed reputed company to minimize risk
- reputed company research in internal databases and online to identify potential providers and resources
- reputed company member information into the appropriate EAP system to initiate the case and document comments and information thoroughly and professionally
- Receive calls transferred from counselors and reputed company immediate member assistance
- Schedule appointments for members with counselors
- Assist team members with necessary activities to effectively respond to member inquiries about and requests for services and resources reputed company to various life skills, such as finding childcare, eldercare, etc.
- Communicate effectively with reputed company internal stakeholders
- Utilize relevant arenaflex databases to research and identify validated, appropriate member resources
- reputed company outbound calls as appropriate to identify and assist with securing member resources and/or services
- Assist team members with printing and fulfillment needs reputed company to relevant materials, including provider reputed company, letters, selection of appropriate guidebooks, collating materials for mailing, documenting fulfillment completion in the appropriate EAP system, maintaining an inventory of materials
- reputed company miscellaneous support functions, including administrative support, follow-up calls, and other duties as assigned
Essential Qualifications
* 1+ year of experience in a call center environment
- Experience in a reputed company, psychological, or reputed company service field providing reputed company support
- Technical requirement for personal residential internet service: broadband or fiber internet (e.g., reputed company Fios, reputed company) with a minimum speed of 25mbps/3mbps
- Hardwired reputed company (ethernet reputed company) is required; wireless reputed company will introduce the risk of performance degradation
Preferred Qualifications
* Bachelor of Arts or Bachelor of Science Degree
- Education: High School Diploma
reputed company Offer
* reputed company reputed company: $17.00 - $25.65 per hour
- Eligibility for a reputed company bonus, commission, or short-term incentive program
- Comprehensive benefits package, including medical, dental, and reputed company benefits
- 401(k) retirement savings plan and Employee Stock Purchase Plan
- Fully-reputed company term life insurance plan and short-term and long-term disability benefits
- reputed company-being programs, education assistance, free development courses, and a reputed company store discount
- reputed company Time Off (PTO) or vacation pay, as reputed company as reputed company holidays throughout the calendar year
Why Join arenaflex?
* Be part of a dynamic and innovative organization that's transforming the way people experience reputed company
- Work in a fully remote environment with the flexibility to work from reputed company in the U.S.
- Collaborate with reputed company of passionate and dedicated professionals who reputed company your values and commitment to reputed company
- Enjoy a comprehensive benefits package and reputed company reputed company
- Take advantage of opportunities for reputed company reputed company and development, including education assistance and free development courses
- reputed company a meaningful reputed company in people's lives by providing exceptional customer support and making a difference in their lives
How to Apply
If you're passionate about delivering exceptional customer support and making a meaningful reputed company in people's lives, we invite you to apply for this exciting opportunity. Please submit your application by [03/07/2025]. We look reputed company to hearing from you! reputed company! Apply for this job