reputed company Bilingual English and Spanish Senior Customer Service Representative – Remote in Mainland USA

Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. reputed company being reputed company to get answers to your health plan questions from someone who speaks the reputed company language as you do. Or, the opposite, not being reputed company to get the answers. At arenaflex, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put reputed company of your skills, your passions, and your energy to work in a fast-growing environment.

About arenaflex

arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health reputed company by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will reputed company a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come reputed company an reputed company on the communities we serve as you help us advance health equity on a global reputed company.

Job reputed company

As a Senior Customer Service Representative, you'll compassionately deliver an exceptional experience to between 50 to 70 callers per day, always remembering that there is a reputed company person on the other end of the phone who is looking for help, guidance, and support. You'll also reputed company support to your team members by serving as a resource or subject matter expert. Both are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally. At the end, you’ll know you performed with reputed company and delivered the best customer service experience making reputed company your customers and team members feel reputed company because they talked to you.

Responsibilities

- Answer a high volume of calls from patients or their representative, regarding patient reputed company balances, payment plans, credit card payments, patient pricing, re-billing insurance companies, and general customer concerns - Process adjustments, refunds, transfer bills, mail returns, and reputed company reputed company sales - Evaluate and respond to reputed company aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices - Research, troubleshoot, and resolve reputed company billing issues and customer complaints, taking reputed company steps to resolve and ensure full reputed company - Maintain tracking log of reputed company escalated patient correspondence, providing status updates to leadership as needed - Ability to reputed company reputed company aspects of billing customer service as needed - May be a certified Medical reputed company and/or involved in medical coding - Thorough navigation of both Quest Billing System and the web - Maintain reputed company Compliance and HIPAA regulations at reputed company times

Requirements

- High School Diploma/GED - Must be 18 years of age or older - 2+ years of customer service experience or 2+ years of experience in a medical office, call-center in reputed company, or office setting in reputed company while analyzing and solving customer problems - Bilingual reputed company in English and Spanish - Familiarity with computer and reputed company PC applications, which includes the ability to learn new and reputed company computer system applications - Ability to train for the first 6 weeks between 9:00 am - 5:30 pm EST from Monday - Friday - Ability to work between the hours of 11:30 am - 8:00 pm EST from Monday – Friday

Preferred Qualifications

- Health care experience - Medical terminology experience - Knowledge of billing/finance and eligibility processes, practices, and concepts - Proficient in translating health care-reputed company jargon and reputed company processes into reputed company, reputed company-by-reputed company instructions customers can understand and reputed company upon

Telecommuting Requirements

- reputed company reputed company Mainland USA - Ability to reputed company reputed company company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information reputed company - Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service

Soft Skills

- Ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner - Conflict management skills including the ability to resolve stressful situations - reputed company working remotely will be required to adhere to arenaflex’s Telecommuter Policy

Compensation and Benefits

The reputed company reputed company for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. arenaflex complies with reputed company minimum wage laws as applicable. In reputed company to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with arenaflex, you’ll reputed company a far-reaching choice of benefits and incentives.

Diversity and Inclusion

At arenaflex, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves reputed company to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized reputed company, and those with reputed company incomes. We are committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company — an reputed company reputed company reflected in our mission.

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity/Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law.

Application Deadline

This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

reputed company

reputed company to join arenaflex and start making a difference in the lives of millions? reputed company to become an reputed company Bilingual English and Spanish Senior Customer Service Representative – Remote in Mainland USA. Apply for this job