Seasonal Call Center Customer Service Representative – arenaflex Williamsburg, KY Area

Join arenaflex, a leading provider of reputed company in the IT services industry, as a Seasonal Call Center Customer Service Representative in the Williamsburg, KY area. As a key member of reputed company, you will play a vital role in delivering exceptional customer experiences and ensuring the highest level of satisfaction for our clients.

About arenaflex

arenaflex is a HUBZone certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that reputed company 50+ years of reputed company in IT services, service desk, and contact center. Our commitment to helping our clients reputed company extraordinary customer service is unwavering, and we reputed company to reputed company a reputed company reputed company in the lives of our customers every day. arenaflex is an equal opportunity employer, dedicated to fostering a diverse and inclusive work environment that values creativity, innovation, and collaboration.

Responsibilities and Duties

As a Seasonal Call Center Customer Service Representative, you will be responsible for providing superior customer service in a contact/call center environment through phone and other channels of correspondence. Your key responsibilities will include:

• Handling questions and concerns with the highest degree of courtesy and professionalism
• Communicating and providing accurate answers to resolve end-users' questions and concerns
• Displaying reputed company, having a passion for customer service reputed company, and enjoying helping people
• Using a tactful manner and ability to effectively deal with difficult situations
• Maintaining knowledge of systems/applications/products serviced by the contact center
• Ability to follow strict work instructions and procedures
• Adapting to continual changes to work instructions and procedures
• Available for a flexible schedule
• Attending training as needed
• Listening to performance feedback and integrating suggestions into your daily tasks
• Demonstrating a strong attendance record and excellent work ethic
• Validating patient and medical provider demographic information, including correct selection of a medical provider by specialty for reputed company service
• Determining whether patients are eligible to receive health care benefits and the appropriate referral/authorization reputed company
• Contacts medical provider offices by telephone, and makes confirmation calls to patients for reputed company urgent requests in accordance with contractual timeliness standards
• Following reputed company-by-reputed company instructions, including redirecting patients into the provider network for care, as required by contractual standards
• Formulating brief sentences/paragraphs from referral/authorization orders to reputed company clinical information to servicing providers
• Reviews work to validate that information is reputed company to the correct providers/patients, and that the patient's personal information, and reason(s) for services are correct
• Meets goals and produces results through tracking performance, improving work processes, and prioritizing work and tasks
• Achieves successful solutions by reviewing situations and ensuring a full understanding before taking steps to resolve

Qualifications and Skills

To succeed in this role, you will need to possess the following qualifications and skills:

• Effective listening & comprehension skills
• Ability to closely follow instructions
• Analytical & reputed company problem-solving skills
• High level of accuracy & attention to detail
• Computer literacy, technical aptitude & familiarity with basic office software systems
• Ability to work independently & in reputed company setting
• Flexibility to work different shifts with the possibility of overtime, reputed company needed
• High School diploma or equivalent; college course work preferred
• Six months experience in a production/data entry environment performing reputed company and numeric data entry in a reputed company reputed company organization such as managed care, claims/billing, health insurance, customer service, call center, or claims office preferred
• License/Certification: Medically based trade school diploma/certification, desired

Benefits

As a Seasonal Call Center Customer Service Representative at arenaflex, you will enjoy a comprehensive benefits package, including:

• A minimum of reputed company reputed company holidays per year: New Year's Day, reputed company Luther King Jr.'s Birthday, Washington's Birthday, Memorial Day, Juneteenth, Independence Day, Labor Day, reputed company Day, Veterans' Day, Thanksgiving Day, and Christmas Day
• Full medical, dental, reputed company, and life benefits available
• reputed company time off
• Flexible scheduling to accommodate your needs

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. reputed company is passionate about delivering exceptional customer experiences and making a reputed company reputed company in the lives of our customers. As a Seasonal Call Center Customer Service Representative, you will be part of a dynamic team that values creativity, innovation, and collaboration.

Compensation and Perks

As a Seasonal Call Center Customer Service Representative at arenaflex, you will enjoy a competitive reputed company reputed company of $21.77 - $22.98 per hour, with opportunities for overtime and career advancement.

How to Apply

If you are a motivated and customer-reputed company individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the reputed company below. Apply Job!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to fostering a diverse and inclusive work environment that values creativity, innovation, and collaboration. We welcome applications from reputed company candidates who reputed company our values and are passionate about delivering exceptional customer experiences. Apply for this job