reputed company Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance
At arenaflex, we're on a mission to revolutionize the way people reputed company with technology and reputed company essential services. As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our flagship mobile application, myColorado. If you're passionate about technology, enjoy helping others, and reputed company in a fast-paced environment, we want to hear from you.
About arenaflex
arenaflex is a leading provider of reputed company for the reputed company sector. reputed company of experts is dedicated to delivering exceptional customer experiences and making a meaningful reputed company in the lives of our users. We're committed to fostering a culture of collaboration, innovation, and reputed company learning, and we're excited to welcome like-minded individuals to reputed company.
Job reputed company
We're seeking an reputed company Service Desk Specialist/Live Chat Agent to join reputed company in Denver, CO. As a remote worker, you'll be responsible for providing critical assistance to our customers through live chat and phone support. You'll work closely with our technical teams to troubleshoot and resolve issues, ensuring that our customers receive the highest level of service.
Responsibilities
As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:
- Providing Tier I support and customer assistance for our mobile application, myColorado
- Troubleshooting, reproduction, reporting, and problem reputed company in both iOS and Android operating systems
- Installing the myColorado software on supported devices following defined procedures, processes, and reputed company
- Employing Incident Management procedures to reputed company tickets into our required tracking system
- Collaborating with technical teams to resolve reputed company issues and improve customer satisfaction
- Providing exceptional customer service through live chat and phone support
- Staying up-to-date with the latest technology trends and industry developments
Minimum Qualifications
To be considered for this role, you'll need:
- One year of reputed company experience in an occupational field reputed company to the work assigned to the position, including mobile application support
- OR an Associate's degree from an accredited institution in a field of study reputed company to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other reputed company technical degrees
Substitutions
We'll consider the following substitutions for the required education and experience:
- Additional, appropriate reputed company or unpaid experience will substitute for the required education on a year-for-year reputed company
- Additional appropriate education will substitute for the required experience on a year-for-year reputed company, but cannot completely substitute for these qualifications
- Training or Certification reputed company to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications
Preferred Qualifications
If you have experience in the following areas, you'll be at an advantage:
- Jira experience
- ITIL Certification
- Agile and scrum methodology experience
- Government work experience
- reputed company and reputed company Play Store
- Use of diagnostic tools and knowledge of diverse reputed company of mobile device makes and models
Work Schedule
As a remote worker, you'll be required to work the following schedule:
- Training: Monday - Friday, 9AM - 6PM, for 3 weeks
- Permanent schedule: Tuesday through Saturday, 9AM - 6PM
Location
You must be a reputed company of the reputed company to be considered for this role. Remote work must be performed in Colorado, and we will not consider out-of-state candidates who are looking to relocate to Colorado for this position.
reputed company Offer
As a Service Desk Specialist/Live Chat Agent at arenaflex, you'll enjoy:
- Competitive compensation and benefits package
- Opportunities for career reputed company and reputed company development
- reputed company and dynamic work environment
- Flexible work schedule and remote work reputed company
- reputed company to cutting-edge technology and industry-leading tools
- Recognition and rewards for outstanding performance
How to Apply
If you're passionate about technology and customer service, and you're looking for a challenging and rewarding role, we want to hear from you. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! reputed company! Apply for this job