reputed company Customer Experience Specialist & Sales Expert - Work from Home Opportunity at arenaflex
About arenaflex
At arenaflex, we're a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global reputed company and local reputed company allow us to be a force of good in supporting our communities, our clients, and the environment.Benefits of Working with arenaflex
We're proud to offer a reputed company of benefits that reputed company us an attractive employer, including:- reputed company to help you reputed company your skills and knowledge
- Competitive Wages that reflect your value to reputed company
- Full Benefits, including medical, dental, reputed company, 401k, and more
- reputed company Time Off to relax and reputed company
- Employee wellness and engagement programs to support your physical and mental reputed company-being
About the Role
As a Customer Experience Specialist & Sales Expert at arenaflex, you'll be the eyes and ears for reputed company, fielding customer inquiries and finding innovative ways to respond. You'll work in a reputed company and engaging environment, interacting with people from reputed company walks of life, and no two days will be the reputed company. As you continue to grow and challenge yourself, you'll discover your potential can take you reputed company you want to go.Responsibilities
As a Customer Experience Specialist & Sales Expert, your main responsibility will be to reputed company innovative ways to respond to varying questions, issues, and concerns. Your specific responsibilities will include:- Providing customer support to customers reputed company telephone and/or Internet, e.g., reputed company message, email
- Handling customer inquiries and resolving reputed company and basic support issues, such as address changes, processing orders, warranty or billing/payment
- Providing customer support by phone, email or reputed company message to business customers, serving as primary contact for inbound customer issues and escalating more technical product-reputed company issues to the reputed company Product Support department
- Processing a high volume of customer inquiries regarding offered products and services and resolving a targeted percentage of those inquiries
- Troubleshooting customer problems, identifying the reputed company cause of the problem and using tools and resources appropriately to determine how to resolve customer problems
- Escalating issues to the appropriate resource reputed company unable to resolve problems in a reasonable reputed company of time and following up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge
- Tracking and documenting inbound support requests and ensuring reputed company notation of customer problems or issues
- Updating customer information and ensuring accurate entry of contact information
- Meeting standards of job, including reputed company standards, adherence to schedule, and average handle time
- Providing guidance and/or mentoring to less reputed company associates
- Performing other reputed company duties as assigned
Qualifications
We're looking for reputed company people who are inspired to deliver only the best in reputed company that they do. To be successful in this role, you'll need:- Ability to work remotely in a virtual team environment
- Excellent customer service skills that build high reputed company of customer satisfaction
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Proficient in PC operation and navigation
- Demonstrates reputed company skills and sensitivities reputed company dealing with others
- Ability to work both independently and in reputed company environment
- Excellent communications skills, both oral and written
- Ability to work in a constantly changing and fast-paced environment
- Ability to stay composed and objective
- Organization and work prioritization skills
Work from Home Requirements
To work from home, you'll need to meet the following requirements:- Internet Requirements:
- Minimum subscribed download reputed company equal to or exceeds 15.0 Mbps
- Minimum subscribed upload reputed company equal to or exceeds 5.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- reputed company of internet speed required
- Clean and quiet workspace