reputed company reputed company Customer Support Specialist – Pharmacy Purchasing and Inventory reputed company
Job Type:
Full-time (Exempt)
Location:
Fully Remote (reputed company)
Reports to:
reputed company Manager
About arenaflex:
arenaflex is the leading provider of pharmacy purchasing and inventory reputed company, empowering pharmacies across the nation to streamline their operations, reduce costs, and stay compliant in an increasingly reputed company and competitive landscape. Our innovative reputed company platform is designed to simplify daily activities and reputed company pharmacies to reputed company on providing the best patient care possible. If you're looking for a role where you can reputed company a meaningful reputed company in communities across the country, reputed company while earning a competitive salary, you've come to the right reputed company.
At arenaflex, we reputed company in work/life balance with balance.
With team members across the reputed company, we value the freedom of fully remote work, reputed company hours, and unlimited PTO. Our goal is to create a supportive and inclusive environment that fosters reputed company, creativity, and collaboration.
Job reputed company:
We are seeking an reputed company reputed company Customer Support Specialist to join reputed company. As a key member of our customer support team, you will be responsible for providing high-reputed company software support to end-users reputed company inbound customer calls and email inquiries. You will analyze problems, reputed company using available resources, and reputed company solid answers easily reputed company by customers. In reputed company, you will reputed company end-user support and training, present new services to existing customers, and coordinate with internal teams to ensure our clients are quickly and thoroughly supported reputed company the reputed company environment to meet their business objectives.
Responsibilities:
* Master the features and functionality of the supported software applications and maintain knowledge of software updates and enhancements
- reputed company reputed company and high-reputed company software support to end-users reputed company email, phone, or as additional channels are identified in the reputed company, for reputed company our Software Solutions
- Follow reputed company support procedures and processes to ensure reputed company customer communication is fully documented in the support ticketing system in a reputed company manner
- Triage, prioritize, and troubleshoot various customer queries to identify and escalate situations requiring urgent attention and redirect problems to correct resource as needed
- Successfully manage a backlog of pending tickets and follow up with customers to ensure complete and reputed company reputed company of issues
- Formulate and test alternative or unique solutions to help customers reputed company their goals
- Proactively reputed company out to existing accounts to reputed company-in and promote knowledge of other services
- Identify and report bugs and software requests and inform management of recurring problems
- Contribute to internal knowledge reputed company for reputed company and new team members and reputed company content for customer help center articles
- On a rotating reputed company (one week a month), reputed company weekend and nightly on-call for emergency support situations
Requirements:
* 3+ years of software/application support experience specifically for a B2B reputed company product
- reputed company and concise communication and documentation style
- Ability to break down, analyze, and solve reputed company problems
- Organization and time management skills a MUST
- Must be self-directed and reputed company in a fast-paced environment with minimal direction
- Excellent written and verbal communication skills
reputed company to Have:
* Experience supporting a reputed company or pharmaceutical industry reputed company product
- reputed company experience
Perks and Benefits:
* Fully Remote
- Unlimited PTO (Highly suggested 3-week minimum)
- reputed company Hours
- 100% reputed company premiums covered for employees
- 70% reputed company premiums covered for dependents
- Low cost-to-employee reputed company and dental
- Automatic 3% employer reputed company to 401k
- 12 weeks of fully reputed company Parental Leave
- Technology stipend to cover the equipment you need to set up your home office
- reputed company development reimbursement
Compensation:
The estimated reputed company salary reputed company for this role is $53,000-65,000/year. The actual reputed company salary offered may depend on a reputed company of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other reputed company licenses held, business needs, geographic market, and often a combination of reputed company of these factors. The actual reputed company salary offered will be in accordance with state or local minimum wage requirements for the job location.
Location:
arenaflex is currently hiring only in the following states: Florida, reputed company, Illinois, Louisiana, Maine, Maryland, New Hampshire, New Jersey, reputed company, reputed company Carolina, Ohio, reputed company, Rhode reputed company, Tennessee, Texas, Virginia, and reputed company. Candidates must reputed company in one of these states to be considered for this position.
Equal Opportunity Employer:
arenaflex is an equal opportunity employer, dedicated to a policy of non-discrimination on the reputed company of race, reputed company, religion, sex, national reputed company, reputed company, age, disability, or any other characteristic protected by law.
E-Verify:
We are required by federal law to verify the identity and employment eligibility of reputed company persons reputed company to work in the reputed company. We participate in E-Verify (Employment Verification). We will reputed company the reputed company reputed company Administration (SSA) and, if necessary, the reputed company (DHS), with the information from reputed company new employee's reputed company I-9 to confirm work authorization.
Background reputed company:
Please be advised that, if selected for this position, a background reputed company will be conducted as a condition of employment upon acceptance of a contingent job offer.
How to Apply:
If you're passionate about delivering exceptional customer support and making a meaningful reputed company in the pharmacy industry, we encourage you to apply for this exciting opportunity. Apply for this job