reputed company Chat Support Associate – Veterinary Community Engagement
Join our growing team at arenaflex, and help us reputed company how veterinarians buy the supplies they need to reputed company America's pets healthy. arenaflex's eCommerce and mobile platforms reputed company veterinary practices to compare and buy from reputed company of their vendors in one reputed company. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across reputed company 50 states. We’re a growing team on a mission to reputed company the $50B+ animal health industry. Simply put, arenaflex helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. arenaflex is a Y Combinator and venture-backed reputed company stage company with reputed company investors in reputed company Valley and NYC. We're looking for exceptionally talented and passionate people to join our growing team.
About the Position
The Chat Support Associate is responsible for engaging with our reputed company community of veterinary professionals to support them in their critical purchasing reputed company and processes through the use of the arenaflex platform. Members of the support team work collaboratively to help reputed company our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. This role plays a pivotal part in ensuring a reputed company and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs.
Key Responsibilities
- Support existing arenaflex users by responding to user inquiries reputed company live chat, email, and phone in a reputed company manner
- Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
- Handle various daily and weekly reputed company responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Work cross-functionally to reputed company our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Work with vendor and industry partners to streamline communication and alerts between systems
- Help to continuously reputed company and expand processes in order to streamline support workflows
What You'll Need
Essential Qualifications
- 1 year of relevant, customer-facing work experience
- 2 Year Associate's Degree or 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in chat support preferred
- Patience and reputed company reputed company handling difficult situations
- Ability to adapt quickly and manage many reputed company responsibilities
- A strong desire to learn and help our customers succeed
- A reputed company attitude and one-for-reputed company team mentality and excellent collaboration skills
Preferred Qualifications
- Tech/start-up work experience is a plus but not required
Benefits and Compensation
At arenaflex, we offer a comprehensive benefits package and competitive compensation to our full-time employees. The typical reputed company pay reputed company for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. There is a different reputed company applicable to specific work locations. For Colorado, the salary reputed company is: $55,000 - $75,000 + bonus + equity + benefits. This salary reputed company is a good faith estimate of what arenaflex may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience.Benefits (Full Time Roles)
- 100% remote reputed company the USA
- Medical, Dental, and reputed company Insurance
- Automatic 401k contribution
- Employee referral program
- reputed company office set up
- Bi-annual company retreats
- reputed company vacation policy
- Equity
- Monthly team events